Guest Experience Leader - Front Desk & Operations

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 120,000 - 160,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Doha seeks a Property Manager on Duty to oversee all property operations, ensuring the highest levels of hospitality and service.

You will resolve guest situations and direct guests in the lobby, acting as Guest Relations Manager and tracking service issues. The role requires leading guest services teams, managing day-to-day operations, and maintaining strong cross-department collaboration to meet property goals while upholding The Ritz-Carlton gold

Qualifications

• High school diploma or GED; 2 years experience in the guest services/front desk or related area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead guest services teams and manage day-to-day operations.
• Handle guest complaints and ensure guest satisfaction.
• Coordinate with departments to support property operations and goals.

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Doha seeks a Property Manager on Duty to oversee all property operations, ensuring the highest levels of hospitality and service.

You will resolve guest situations and direct guests in the lobby, acting as Guest Relations Manager and tracking service issues. The role requires leading guest services teams, managing day-to-day operations, and maintaining strong cross-department collaboration to meet property goals while upholding The Ritz-Carlton gold