Guest Arrival Expert

St. Regis Hotels & Resorts; Doha; Sur place; QAR 67 000 - 89 000; Plein temps

Résumé du poste

The St. Regis Hotels & Resorts in Doha is seeking Guest Arrival Experts to deliver a seamless welcome and departure experience. You will guide guests through arrival and departure, handle operational tasks, and ensure every interaction reflects the brand's timeless glamour and attentive service.

This role requires staying on your feet, maintaining a polished appearance, and collaborating with colleagues to create memorable moments for guests at our luxury property.

Qualifications

• High school diploma or G.E.D. equivalent.
• No supervisory experience.
• License or Certification: None

Responsabilités

• Deliver a warm, memorable arrival and departure experience for guests.
• Process operational needs and complete reports as required.
• Address guest requests and share local area highlights.
• Maintain safety, confidentiality, and professional appearance.

Formation

High school diploma or G.E.D. equivalent

Description du poste

Additional Information

Job Number 26135456

Job Category Rooms & Guest Services Operations

Location The St. Regis Residence, Marsa Arabia Island, Doha 14875, QatarVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.