Grocery Compliance Supervisor

Snoonu; Al Rayyan; On-site; QAR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Commitment to sustainability

Diversity and Inclusion

Flexible Time Off

Agile Everything

Sustainability & Community

Job summary

A leading grocery delivery service seeks a Grocery Compliance Supervisor to ensure adherence to operational standards across branches. The role involves developing SOPs, monitoring compliance through audits, and training staff. Candidates should have a Bachelor's degree and 2-4 years of relevant experience. This full-time position is based in Al Rayyan, Qatar, and offers a dynamic workplace culture with a focus on innovation and teamwork.

Qualifications

• 2-4 years of experience in operations, audit, or compliance in grocery or retail.
• Capacity to manage large operational teams effectively.
• Detail-oriented with strong reporting capabilities.
• Proven ability to train and lead large teams (300+ staff).

Responsibilities

• Develop and update SOPs for grocery operations.
• Conduct audits and ensure compliance.
• Train staff for SOP adherence.
• Collaborate with various teams to embed compliance.
• Track metrics related to compliance and improvement.
• Drive automation initiatives such as digital checklists and AI‑based compliance monitoring.
• Lead continuous improvement efforts to reduce deviations, order errors, and post‑delivery complaints.
• Ensure zero critical food safety violations and maintain high Merchant NPS scores.

Skills

SOP design and implementation

Team training and motivation

Analytical skills

Problem-solving skills

Excellent communication

Digital compliance tools

Ability to work under pressure

Education

Bachelor’s degree in business, Operations, or Quality Management

Tools

Compliance tracking tools

Job description

Overview

Welcome to Your Next Adventure! The Grocery Compliance Supervisor ensures full adherence to operational standards across all grocery branches. This role develops, implements, and maintains Standard Operating Procedures (SOPs) covering every aspect of grocery operations, from hiring to on‑ground execution. Through audits, training, and process monitoring, the supervisor drives consistency, accuracy, and safety across the network, positioning Snoonu Grocery Operations as a benchmark for compliance excellence.

Responsibilities

• Develop, document, and update SOPs for all grocery operations and ensure consistent implementation across branches.
• Monitor and enforce compliance through regular audits, field inspections, and review reports.
• Train and coach staff to achieve 100% SOP awareness and adherence.
• Collaborate with Operations, HR, and Inventory teams to embed compliance into daily workflows.
• Track and improve key metrics: SOP coverage, adherence rate, audit success, onboarding compliance, and incident reduction.
• Drive automation initiatives such as digital checklists and AI‑based compliance monitoring.
• Lead continuous improvement efforts to reduce deviations, order errors, and post‑delivery complaints.
• Ensure zero critical food safety violations and maintain high Merchant NPS scores.

Qualifications

• Strong understanding of SOP design, implementation, and audit processes.
• Proven ability to train, motivate, and monitor large operational teams (300+ staff).
• Analytical and detail‑oriented mindset with strong reporting and problem‑solving skills.
• Excellent communication and cross‑functional collaboration skills.
• Proficiency in using digital tools for compliance tracking and process automation.
• Ability to work under pressure and ensure consistency across multiple branches.
• Minimum Bachelor’s degree in business, Operations, or Quality Management preferred.
• At least 2‑4 years of experience in operations, audit, or compliance, preferably in grocery, retail, or logistics.

About Snoonu

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, ride‑hailing, and shopping—all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

Our Mission

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Company Culture & Perks

• Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It’s All About People: “Be a team player; together we are stronger.”
• Global Vibes, Brain Boosters, Builder’s Playground, Flexible Time Off, Agile Everything, and a commitment to sustainability and community giving back.
• Diversity and Inclusion: Snoonu welcomes people from every walk of life. We’re an equal‑opportunity workplace.”

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: Food and Beverage Services and Consumer Services
• Location: Barwa City, Al Rayyan, Qatar

Equal Opportunity Statement

Snoonu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.