Global Public Sector Engagement Manager (Arabic)

Scale AI; Doha; On-site; QAR 436,839 - 655,259; Full time

Job summary

Scale AI in Doha seeking an Engagement Manager for the Global Public Sector to drive high-value government use cases and manage client relationships. You will coordinate with product, engineering, and business development to meet timelines and deliver impactful AI applications for citizens and residents.

The role requires excellent communication, empathy, and organizational skills, with a focus on long-term client health and proactive risk management across the Middle East region.

Qualifications

• 7+ years of total work experience in consulting or as a technical program manager in industry.
• Experience at a consulting firm or a leading tech company.
• Proven track record in B2B client facing roles and expanding client relationships.
• Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers.
• Great cross‑functional experience and collaborative ability.
• Excellent verbal and written communications.
• A track record of structured, analytics-driven problem solving.
• A history of diligence and organization across multiple work streams.
• An action-oriented mindset that balances creative problem solving with the scrappiness to deliver results.
• Analytical, planning, and process improvement capability.

Responsibilities

• Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities.
• Partner with clients to understand their most pressing problems and brainstorm how Scale can best help.
• Manage the long-term health of clients by identifying and preempting areas of risk or concern.
• Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly.
• Collaborate with the operational and engineering execution teams to track delivery and timelines.
• Review, track and improve operational performances and be obsessed with continuous improvement.
• Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing.
• Have proficiency in reading, writing, and speaking in Arabic.

Skills

Client management

Arabic reading/writing

Communication

Relationship building

Cross-functional collaboration

Problem solving

Project management

APIs

ML lifecycle

Job description

Scale AI in Doha seeking an Engagement Manager for the Global Public Sector to drive high-value government use cases and manage client relationships. You will coordinate with product, engineering, and business development to meet timelines and deliver impactful AI applications for citizens and residents.

The role requires excellent communication, empathy, and organizational skills, with a focus on long-term client health and proactive risk management across the Middle East region.