FM Help Desk Supervisor

Trades App; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Trades App in Doha seeks an FM Help Desk Supervisor to coordinate service requests and work orders for a large electromechanical FM project, ensuring efficient Help Desk operations and accurate CAFM use.

The role requires a higher education degree, at least 2 years in Help Desk or customer service within FM, supervisory experience, and fluency in Arabic and English; GCC experience is preferred. Proficiency in CAFM and MS Office is essential.

Qualifications

• Higher education degree.
• Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
• Previous supervisory-level experience.
• Experience using electronic work-management systems.
• CAFM experience strongly preferred.
• Good understanding of technical and non-technical FM services.
• Strong Microsoft Office skills.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Responsibilities

• Coordinate service requests and work orders across the FM project.
• Manage daily FM Help Desk operations.
• Receive, log, categorize, assign, and monitor maintenance requests.
• Maintain accurate work-order information within the CAFM system.
• Coordinate with customers, engineers, supervisors, and technicians.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.

Skills

Help Desk Operations

Supervisory

CAFM

Electronic Work Management

Microsoft Office

Arabic language

English language

GCC experience

Education

Higher education degree

Tools

CAFM software

MS Office

Job description

Job Summary

The FM Help Desk Supervisor will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.

Key Responsibilities

• Manage daily FM Help Desk operations.
• Receive, log, categorize, assign, and monitor maintenance requests.
• Maintain accurate work-order information within the CAFM system.
• Coordinate with customers, engineers, supervisors, and technicians.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyze service issues and support fast and effective resolution.

Requirements

• Higher education degree.
• Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
• Previous supervisory-level experience.
• Experience using electronic work-management systems.
• CAFM experience strongly preferred.
• Good understanding of technical and non-technical FM services.
• Strong Microsoft Office skills.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.