Emergency Dispatch Specialist

IntrepidGS; Qatar; On-site; QAR 36,000 - 60,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC, is seeking a Customer Service Technician to serve as the first point of contact for emergencies and urgent service requests at Al Udeid Air Base. You will document, prioritize, and dispatch incidents related to life safety, security, medical, fire, and infrastructure needs.

Responsibilities include receiving calls, coordinating with responders, maintaining calm communication, and ensuring accurate incident logging in dedicated systems.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, call center operations, dispatch, or emergency services preferred.
• Strong verbal communication and active listening skills.
• Ability to remain calm, focused, and accurate under pressure.
• Basic computer proficiency and experience with ticketing or dispatch systems.
• Ability to follow strict procedures and maintain confidentiality.

Responsibilities

• Receive and manage emergency and priority service calls via phone, radio, and electronic systems.
• Accurately document incident details, assess urgency, and initiate appropriate response actions.
• Dispatch and coordinate with emergency responders, technicians, and base support services.
• Maintain clear, calm, and professional communication during high-stress situations.
• Monitor ongoing incidents and provide status updates to supervisors and stakeholders.
• Follow established emergency response procedures, protocols, and escalation paths.
• Enter, track, and update incidents in computerized maintenance or emergency management systems.
• Ensure compliance with base regulations, safety standards, and customer service expectations.
• Support after-action reporting and incident documentation as required.
• Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate.

Skills

Verbal communication

Active listening

Calm under pressure

Ticketing systems

Education

High school diploma

Tools

Dispatch systems

Computer proficiency

Job description

Intrepid Acquisition Holdings, LLC, is seeking a Customer Service Technician to serve as the first point of contact for emergencies and urgent service requests at Al Udeid Air Base. You will document, prioritize, and dispatch incidents related to life safety, security, medical, fire, and infrastructure needs.

Responsibilities include receiving calls, coordinating with responders, maintaining calm communication, and ensuring accurate incident logging in dedicated systems.