Emergency Communications Technician

Intrepid Global Solutions; Qatar; On-site; QAR 18,000 - 28,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC seeks a Customer Service Technician at Al Udeid Air Base, Qatar, to serve as the first line of contact for emergencies and urgent service requests. You will document, prioritize, and dispatch incidents, coordinating with responders and base services in a fast-paced, mission-critical environment.

You will communicate clearly under pressure, follow procedures, and maintain confidentiality while handling life-safety, security, medical, fire, and infrastructure

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, dispatch, or emergency services preferred.
• Strong verbal communication and active listening.
• Ability to remain calm, focused, and accurate under pressure.
• Basic computer proficiency and experience with ticketing or dispatch systems.
• Ability to follow strict procedures and maintain confidentiality.

Responsibilities

• Receive and manage emergency and priority service calls via phone, radio, and electronic systems
• Document incident details, assess urgency, and initiate appropriate response actions
• Dispatch and coordinate with emergency responders, technicians, and base support services
• Maintain clear, calm, and professional communication during high-stress situations
• Monitor ongoing incidents and provide status updates to supervisors and stakeholders
• Follow established emergency response procedures, protocols, and escalation paths
• Enter, track, and update incidents in computerized maintenance or emergency management systems
• Ensure compliance with base regulations, safety standards, and customer service expectations
• Support after-action reporting and incident documentation as required
• Work rotating shifts, including nights, weekends, and holidays, as mission needs dictate

Skills

Verbal communication

Active listening

Calm under pressure

Basic computer proficiency

Confidentiality

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

Intrepid Acquisition Holdings, LLC seeks a Customer Service Technician at Al Udeid Air Base, Qatar, to serve as the first line of contact for emergencies and urgent service requests. You will document, prioritize, and dispatch incidents, coordinating with responders and base services in a fast-paced, mission-critical environment.

You will communicate clearly under pressure, follow procedures, and maintain confidentiality while handling life-safety, security, medical, fire, and infrastructure