Duty Officer

Daralraqmana; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

Daralraqmana in Doha, Qatar is seeking a Transport Coordinator responsible for managing day-to-day transport operations. The role involves preparing driver schedules, providing real-time passenger updates, and maintaining vehicle records. Candidates must be fluent in both English and Arabic, possess strong multitasking abilities, and be proficient in Microsoft Office. This position requires coordinating with drivers and maintenance teams to ensure smooth operation. The shift is rotational, covering various times throughout the day.

Qualifications

• Fluency in English and Arabic (reading, writing, speaking) is essential.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to multitask and guide drivers effectively.

Responsibilities

• Prepare driver duty rosters and communicate assignments.
• Answer calls and emails in English and Arabic.
• Provide real-time updates to passengers.
• Utilize GPS systems to track vehicles.
• Coordinate with maintenance for fleet upkeep.
• Maintain records of vehicle keys and violations.
• Prepare accident reports and necessary documents.

Skills

Fluent in English

Fluent in Arabic

Microsoft Office proficiency

Multitasking

Tools

GPS monitoring systems

Transport portals

Job description

To facilitate the day-to-day transport operations by coordinating driver assignments, managing passenger requests, and maintaining accurate vehicle and administrative records.

Key Responsibilities

• Dispatch & Coordination: Prepare driver duty rosters and communicate daily trips and assignments to drivers.
• Customer Service: Answer incoming calls and respond to emails/memos in both English and Arabic.
• Passenger Updates: Provide real-time updates to end-users regarding transport requests and follow up on request status.
• Fleet Monitoring: Utilize GPS monitoring systems to track vehicles and generate weekly, monthly, and quarterly reports.
• Fleet Maintenance: Coordinate with the maintenance team for routine services, breakdowns, or vehicle replacements due to accidents.
• Administrative Support: Maintain records of vehicle keys, track traffic violations, and handle office supply needs.
• Record Keeping: Prepare accident reports, memos, and files for retrieval when required by the Administrator.

Requirements

• Communication: Fluent in English and Arabic (Speaking, Reading, Writing).
• Technical Skills: Proficiency in Microsoft Office (Excel/Word) and the ability to operate online transport portals and GPS tracking websites.
• Operational Skills: Strong ability to multitask and provide directions/guidance to drivers regarding pick-up and drop-off points.

Shift: Rotational (Morning, Afternoon, and Night shifts)