Director/Associate Director - ServiceNow Architect

KPMG in Qatar; Doha; Híbrido; QAR 360.000 - 600.000; Jornada completa

Descripción de la vacante

KPMG in Qatar invites a Director/Associate Director ServiceNow Architect to lead the technical shape of ServiceNow pursuits across the CASA cluster. This regional role can be based in Qatar, Bahrain or Kuwait, with travel to client sites and cross-firm teams.

You will act as the senior ServiceNow authority, guiding presales, design debates, and delivery strategy, including ITSM, ITOM, SPM and AI-enabled workflows, ensuring profitable outcomes for clients and the firm.

Formación

• Experience leading presales for complex ServiceNow deals.
• Strong solution-architecture skills across ITSM, ITOM, ITAM, and GBS.
• Ability to craft executive-facing materials and proposals.
• Knowledge of licensing and commercial models for cloud platforms.

Responsabilidades

• Lead the technical shape of ServiceNow pursuits from qualification to contract.
• Prepare and deliver C-level presentations and executive briefings linking business outcomes to architecture.
• Own the technical sections of proposals, data migration, integration approaches and delivery plans.
• Position ServiceNow as the backbone of GBS and shared services, aligning with operating models and business cases.
• Design and run demonstrations, pilots and proofs of value on ServiceNow platforms.
• Produce bottom-up effort estimates and license recommendations for pricing and risk reviews.
• Shape competitive positioning and differentiation of advisory-led ServiceNow delivery.

Conocimientos

Presales leadership

Executive presentations

Solution architecture

ServiceNow expertise

RFP responses

Licensing knowledge

AI in ServiceNow

Herramientas

ServiceNow

Now Assist

AI Agents

Descripción del empleo

Director/Associate Director -ServiceNow Architect

About KPMG CASA

This role is a regional role within KPMG CASA, based in Qatar, Bahrain or Kuwait, with regular travel across the CASA member firms.

KPMG CASA brings together KPMG's member firms in Qatar, Kuwait, Bahrain, the Caspian region and Sri Lanka into one cluster, so that clients across the Gulf, Central Asia and South Asia are served by one team to one standard.

KPMG has been established in the Gulf for decades, in Qatar since 1977, and each member firm is locally led and among the largest professional services firms in its market. Our firms provide Audit, Tax and Advisory services locally, drawing on the latest thinking and best practice from across the KPMG global network.

We recruit the best and brightest from around the world and move people and expertise between member firms, so this role can be based in Qatar, Bahrain or Kuwait and will work with clients across the cluster.

Business Unit Overview

KPMG's Advisory practice is one of the largest Advisory businesses worldwide and the major growth area for our organization. We work with clients to identify and tackle their challenges in Growth, Governance and Performance, supporting them as they restructure, modernise and expand.

Within Advisory, the Technology & Alliances practice for the CASA cluster (Qatar, Kuwait, Bahrain, Caspian region and Sri Lanka) brings together KPMG's business advisory DNA and our strategic alliances with ServiceNow and Microsoft. The practice shapes and delivers large transformation programmes for government, energy and financial services clients, drawing on KPMG member firms across the region and the KPMG Delivery Network for delivery capacity.

Role Overview

We are looking for a ServiceNow Architect to lead the technical shape of our ServiceNow pursuits and anchor the platform architecture of the programmes we win across the CASA cluster. The role is regional and can be based in Qatar, Bahrain or Kuwait. The Architect is KPMG's senior ServiceNow authority in front of clients and ServiceNow during the sales cycle, and the design authority once a programme is mobilised.

The role combines presales leadership (C-level presentations, proposals, demonstrations and estimates) with deep platform architecture across the ServiceNow workflows: IT workflows (ITSM, ITOM, ITAM), Strategic Portfolio Management (SPM), Core Business Suite (CBS) and Global Business Services (GBS), Customer workflows, Risk (IRM/GRC), App Engine and ServiceNow AI (Now Assist, AI Agents and AI Control Tower). It requires the breadth to position the whole platform, the depth to defend a design in front of ServiceNow's own architects, and the commercial judgement to shape deals that KPMG can deliver profitably.

Primary Job Responsibilities & Accountabilities

Presales and Deal Shaping

• Lead the solution strategy for ServiceNow pursuits from qualification to contract: discovery workshops, platform roadmap, target architecture, implementation approach, licensing alignment and commercial model.
• Prepare and deliver C-level presentations and executive briefings that connect the client's business outcomes (service quality, cost, risk, employee and citizen experience) to the proposed ServiceNow and AI architecture.
• Own the technical sections of proposals and RFP/RFI/RFQ responses: solution description, platform architecture, scope and assumptions, data migration and integration approach, delivery plan and risk register.
• Position ServiceNow as the backbone of Global Business Services (GBS) and shared-services operating models, working with KPMG's advisory teams on the target operating model, service catalogue, business case and transition plan.
• Design and run demonstrations, proofs of value and pilots on ServiceNow personal developer instances or partner demo environments, tailored to the client's processes and data, including Now Assist and AI Agent scenarios.
• Produce bottom-up effort estimates by application and release, resource plans and licence (subscription) recommendations, and defend them in internal pricing and risk reviews.
• Shape competitive positioning against other platforms and system integrators, and articulate KPMG's differentiation of advisory-led, outcome-based ServiceNow delivery.

ServiceNow Alliance Engagement

• Act as the day-to-day technical counterpart to ServiceNow account executives, solution consultants, Partner Managers and ServiceNow Impact teams on joint pursuits.
• Drive co-sell: align on account plans, leverage ServiceNow partner programmes, pursue joint demos and reference wins.
• Maintain KPMG's standing in the ServiceNow Partner Program: product line achievements, certified headcount, customer satisfaction and specialisations.

Platform Architecture

• Define target platform architectures across ITSM, ITOM (Discovery, Service Mapping, Event Management),