Senior Customer Success & Technical Services Engineer

GE Vernova, Inc.; Doha; On-site; QAR 180,000 - 320,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE Vernova sucht eine/n erfahrene/n Berater/in im Bereich After-Sales-Kundenbetreuung und Implementierung von APM-Lösungen in Doha, Qatar. Sie leiten Projekte, arbeiten eng mit Kunden und Partnern zusammen, und liefern hochwertige Ergebnisse.

Die Rolle erfordert 6+ Jahre Beratungserfahrung, starke Englischkenntnisse, Erfahrung mit SQL/Oracle, Visual Studio und DevOps-Methoden. Reisebereitschaft wird erwartet; Relocation wird unterstützt.

Qualifications

• Bachelor or equivalent: High School + 3+ Jahre Erfahrung in Software-Services.
• Mind. 6 Jahre klientenorientierte Beratung mit technischer Konfiguration und Implementierung.
• Softwareanalyse, -design, Methodik und Architekturkenntnisse.
• Programmierung mit Microsoft Visual Studio/Development-Tools.
• Erfahrung mit SQL/Oracle-Datenbanken, DDL/DML und Stored Procedures.
• Datenbank-Administration wie Backup/Restore für SQL und Oracle.
• Liefern gemäß iterativen, Wasserfall- und agilen Delivery-Ansätzen.
• Gute Englischkenntnisse in Wort und Schrift.
• Fähigkeit, kleine Projekte (1–3 Teammitglieder) zu leiten.
• Lean-Methodik anwenden; Reisebereitschaft.

Responsibilities

• Projektlieferung managen, hochwertige Ergebnisse und Kundenzufriedenheit sicherstellen.
• Installation, Konfiguration & Upgrades von APM-Lösungen gemäß Anforderungen.
• Systemarchitektur & technisches Design an Kundenspezifika anpassen.
• Arbeitsstruktur (WBS) erstellen und Aufwand schätzen.
• Anforderungserhebung mit Stakeholdern dokumentieren.
• Zusammenarbeit mit Projektmanagern und Services-Beratern bei Änderungen.
• Zusammenarbeit mit Product Development, Vertrieb, Kunden & Partnern.
• Ganzheitlicher Projektlebenszyklus-Unterstützung.

Skills

Client-facing consulting

Projektleitung

Englisch fließend

SQL

Oracle

Teamführung

Education

Bachelor's degree

Tools

Visual Studio

SQL Server SSRS

SQL Server SSAS

Job description

Job Description Summary

Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und -verfahren abgedeckt wird.Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.

Job Description

Key Responsibilities

• Customer Satisfaction: Manage project delivery to ensure high-quality outcomes and customer satisfaction. Address customer concerns and issues in a timely and effective manner.
• Application Installation, Configuration & Upgrades: Perform installation, configuration, customization, and upgrades to implement APM solutions in line with customer requirements and technical designs. Provide technical support for APM projects.
• System Architecture & Technical Design: Adapt standard system architectures to customer-specific requirements and develop technical design specifications. Leverage product capabilities to drive standardization, minimize customization, and maximize the reuse of existing solutions.
• Effort Scoping & Estimation: Develop work breakdown structures (WBS) and estimate the effort required for standard technical activities.
• Requirements Gathering: Engage with stakeholders to understand business processes, gather functional requirements, and document them in a structured manner.
• Cross-Functional Collaboration: Work closely with Project Managers and Services Consultants to identify and scope application changes while adhering to change management processes.
• Stakeholder Engagement: Collaborate with Product Development, Commercial Teams, Customers, Solution Providers (Partners/Integrators), and other cross-functional stakeholders as required.
• Project Lifecycle Support: Participate throughout the full lifecycle of assigned projects, contributing to design and functionality decisions to ensure delivery remains aligned with budget, timelines, and customer expectations.

Required Qualifications

• Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).
• Minimum 6 years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations.
• Software skills in software analysis, design, methodology, and architecture
• Programming experience in software development with Microsoft Visual Studio / Development tools.
• Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures.
• Experience with basic database administration like Restoring, Backup for both SQL and Oracle.
• Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects.
• Strong spoken and written English language skills.
• Can lead small project (1-3 team members) team to achieve the desired technical outcome.
• Familiar in utilizing Lean methodology.
• Must be willing to travel to work closely with our customers when required

Desired Characteristics

• Demonstrated ability to learn new software development practices, languages, and tools
• Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus.
• AWS Certified Cloud Practitioner is a plus.
• Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus.
• Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution.
• Excellent complex problem solving and analytical skills
• Work independently as well as part of the team.
• Fosters a strong working relationship with customers in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.
• Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements.
• Can work independently and respect the guidance of the business ethics and culture acting with humility with all colleagues, leading contractors and providing guidance to junior colleagues.

Additional Information

Relocation Assistance Provided: Yes