Customer Service Associate | Retail | Marks & Spencer Cafe', DOFC Qatar

Robinson & Co (Singapore) Pte Ltd; Doha; On-site; QAR 33,000 - 60,000; Full time

Job summary

Al-Futtaim Retail in Qatar seeks a Customer Service Associate to deliver exceptional service, maintain store standards, and support sales. You will assist customers, handle inquiries, and help keep the shop visually appealing.

The role includes cashier duties, stock replenishment, and collaboration with team members to meet store goals in a busy retail cafe environment.

Qualifications

• Experience in customer-facing roles, ideally in retail.
• Strong verbal communication and interpersonal skills.
• Detail-oriented with focus on store standards and accuracy.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.
• Maintain store visuals and merchandising to meet brand standards.
• Assist with receiving shipments and restocking to keep shelves full and inviting.
• Operate the cash register and process transactions according to policy.

Skills

Customer service

Communication

Attention to detail

Job description

Customer Service Associate | Retail | Marks & Spencer Cafe', DOFC Qatar

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well‑stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role means creating a welcoming and efficient shopping environment while meeting sales and service goals.

What You Will Do:

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful:

• Customer Service Experience
• Communication Skills
• Attention to Detail

What Qualifies You For The Role:

• Previous experience in customer‑facing roles, ideally in a retail environment.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to recommend products and actively engage in upselling and cross‑selling.
• Experience in operating cash registers and following cash‑handling procedures.
• Attention to detail in maintaining high store standards, both in terms of product organization and cleanliness.
• Ability to work well within a team to achieve store goals.

About Al‑Futtaim Retail

Al‑Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…