Sales Associate

Majid Al Futtaim; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Sales Associate to drive sales through exceptional customer service, product knowledge, and adherence to company guidelines. You will identify customer needs and demonstrate products to meet targets across Majid Al Futtaim brands.

The role requires 1-2 years of industry experience (fresh grads may apply) and a High School Certificate. You will work on-site in Doha, delivering strong sales performance and maintaining store standards.

Qualifications

• High School Certificate required.
• 1-2 years industry experience preferred; fresh grads can apply.

Responsibilities

• Be the champion of customer service standards and understand customer needs.
• Address customer concerns promptly and professionally; escalate to store manager when needed.
• Achieve set sales targets and use creative ways to exceed them.
• Utilize product knowledge to upsell and cross-sell across Majid Al Futtaim brands.
• Maintain store standards, cleanliness, tidiness, and stock replenishment.
• Adhere to store security policies and minimize stock loss.

Skills

Customer service

Upselling

Communication

Education

High School Certificate

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Sales Associate | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Sales Associate will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

ROLE PROFILE:

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer's Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience Preferred, Fresh grads can apply