Customer Experience Web Specialist - Qatar Airways Cargo - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 111,600 - 145,080; Full time

Benefits offered by this job

Professional growth

Collaboration with international experts

Innovative cargo ecosystem experience

Job summary

Qatar Airways is looking for a Customer Experience Web Specialist to drive digital transformation in Doha, Qatar. This role focuses on enhancing online platforms and improving customer engagement through data-driven initiatives.

Ideal candidates will have a Bachelor's degree and experience in logistics, transportation, or aviation, along with strong analytical skills. Join Qatar Airways and contribute to a fast-evolving cargo ecosystem.

Qualifications

• Background in logistics, transportation, or aviation preferred.
• Strong understanding of enterprise-level digital products and customer experience systems.
• Experience with web technologies, digital platforms, and customer onboarding.
• Excellent analytical, presentation, and business communication skills.
• Proficiency in process improvement and project management methodologies.

Responsibilities

• Manage and optimize key digital web products for the cargo division.
• Lead onboarding, change management, and training sessions for digital platforms.
• Analyze feedback and operational data for improvements.
• Conduct workshops for process mapping and documentation.
• Prepare and validate business requirements for digital solutions.
• Oversee User Acceptance Testing for quality releases.

Skills

Proficient in digital analytics tools

MS Office Suite

Translation of user requirements to technical specs

Strong coordination and multitasking

Excellent written and verbal communication in English

Education

Bachelor's degree or equivalent qualification

Job description

Position Overview

Qatar Airways Cargo is seeking a Customer Experience Web Specialist to drive digital transformation across its global cargo operations. The role focuses on optimizing online platforms, improving customer engagement, and enhancing user experience through data-driven digital initiatives.

Job Details

Country: Qatar | City: Doha | Industry: Airlines/Aviation | Function: Information Technology | Salary: 10,000-13,000 QAR per month (market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Manage and optimize key digital web products for the cargo division to improve customer experience.
• Lead onboarding, change management, and training sessions for users on digital platforms.
• Collaborate with marketing and product teams to develop internal and external communications and training content.
• Analyze feedback and operational data to identify gaps and propose process improvements across departments.
• Work with sales, operations, and network teams to enhance customer experience through process standardization and digital tools.
• Conduct workshops to map processes, document requirements, and identify improvement opportunities.
• Prepare and validate business requirements for digital solutions and future product phases.
• Oversee User Acceptance Testing and ensure quality releases into production.
• Act as Product Owner for specific digital web solutions, managing delivery and roadmap updates.

Ideal Profile

• Bachelor's degree or equivalent qualification.
• Background in logistics, transportation, or aviation preferred.
• Strong understanding of enterprise-level digital products and customer experience systems.
• Experience with web technologies, digital platforms, and customer onboarding.
• Excellent analytical, presentation, and business communication skills.
• Proficiency in process improvement and project management methodologies.

Skills Set

• Proficient in digital analytics tools and MS Office Suite.
• Ability to translate user requirements into technical specifications.
• Strong coordination and multitasking abilities.
• Excellent written and verbal communication in English.

Why Join Us

At Qatar Airways Cargo, you'll contribute to the world's leading air freight network, shaping innovative digital experiences for global logistics customers. The role offers professional growth, collaboration with international experts, and the chance to be part of a fast‑evolving, tech‑driven cargo ecosystem.

About the Company

Qatar Airways Group operates one of the world's most dynamic aviation portfolios, spanning 12 business units including Qatar Airways, Qatar Duty Free, and Hamad International Airport. The Group is recognized globally for innovation, operational excellence, and continuous pursuit of service perfection.