Consumer Billing & Payment Specialist

VodafoneThree; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

VodafoneThree in Doha seeks a seasoned Billing Operations Lead to develop, monitor and manage end-to-end Consumer Mobile Billing and Payment functions. You will work with cross-functional teams to identify issues, implement enhancements, and ensure on-time dispatch of postpaid bills within SLAs.

The role requires a Bachelor’s degree in Computer Science / IT and 5+ years in Telco IT/services with strong SQL/PLSQL and billing expertise. Programming language knowledge is a plus.

Qualifications

• Bachelor’s degree in Computer Science / IT or equivalent.
• Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing.
• SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
• Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.

Responsibilities

• Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
• Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
• Evaluate, log and drive solutions to reported problems versus business impacts.
• Pre and Post - production testing and successful implementation of the applied changes.
• Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.

Skills

Communication

Collaboration

Strategic thinking

Presentation skills

People management

SQL/PLSQL

Telco billing

Education

Bachelor’s degree in Computer Science / IT or equivalent

Tools

Oracle SQL/PLSQL

Microsoft tools

Billing systems

Job description

Key accountabilities and decision ownership:

• Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.
• Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.
• Evaluate, log and drive solutions to reported problems versus business impacts.
• Pre and Post - production testing and successful implementation of the applied changes.
• Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.
• Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Educational Qualification

• Bachelor’s degree in Computer Science / IT or equivalent

Knowledge & Experience:

• Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing
• SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.
• Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.
• Programming language is added advantage.

Core Competencies:

• Excellent communication and collaboration skills.
• Strategic approach and critical thinking
• Interpersonal and presentations skills

Qualifications

Educational Qualification

Bachelor’s degree in Computer Science / IT or equivalent

Knowledge & Experience:

Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing

SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.

Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.

Programming language is added advantage.

Core Competencies:

Excellent communication and collaboration skills.

Strategic approach and critical thinking