Clinical Application Specialist

Path2Success; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Path2Success is seeking a field-supported professional to assist end-users with surgical devices, under the guidance of senior clinical staff. You will participate in installation, troubleshooting, and training during procedures, ensuring device performance and patient safety.

The role involves on-site demonstrations, CME-supported training, and collaboration with sales and service teams to address customer needs and improve service delivery in the Doha region.

Responsibilities

• Provides first-level clinical and customer support to end-users under guidance from Sales Lead or Senior Application Specialist.
• Resolves routine Tier 1 issues to ensure customer satisfaction and proper information transfer.
• Supports installation, troubleshooting, and training during surgeries as needed.
• Delivers product demonstrations and participates in CME sessions and supplier training.
• Keeps manager informed of upcoming projects, opportunities, and support needs within scope.
• Provides backup support for routine sales and product delivery activities as directed.

Skills

Customer service

Field support

Clinical training

Troubleshooting

Communication

Job description

OBJECTIVE/ PURPOSE OF THE JOB:

To provide field support to end-users using our surgical devices and products, assisting field service engineers and the Senior Application Specialist with installation and troubleshooting, supporting end-user training, and delivering clinical and technical support during surgery under guidance to ensure product performance and customer satisfaction.

KEY RESPONSIBILITIES

Clinical & Customer Support

• Acts as a first-level customer/supplier interface clinically, under the guidance of the Sales Lead or Senior Application Specialist.
• Resolves routine, Tier 1 customer/supplier issues within prescribed guidelines to ensure satisfaction.
• Ensures proper transfer of information between clients and suppliers.
• Takes action on basic customer-related issues within guidelines and escalates complex issues to the Senior Application Specialist or unit manager for resolution.
• Provides on-call application support to end-users for assigned instruments.

Product Promotion & Training

• Promotes and updates customers on company products on a regular basis and attends to their concerns and issues.
• Conducts product demonstrations to customers as assigned.
• Supports Continuous Medical Education sessions, training and workshops for end-users in coordination with the supplier.
• Participates in relevant trade shows as assigned.

Technical Competence & Product Input

• Maintains up-to-date knowledge of company instruments and software through required certifications and training to sustain professional competence.
• Contributes to evaluating product features and benefits and shares input for review by the direct manager and Business Unit Manager.

Planning & Administration

• Supports preparation of the clinical support plan to help ensure proper market coverage.
• Assists in reviewing and maintaining departmental inventory.
• Supports timely invoicing, deliveries and installation of demo-related products at customer sites.
• Keeps the manager informed of upcoming projects, opportunities and support needs within own scope.
• Provides backup support for routine sales and product delivery activities as directed by the manager.

Analysis

• Collects and shares customer feedback with the manager to support service improvement.
• Gathers market and product usage information to support the wider team.
• Monitors market trends, new products and demand to help tailor product support to customers.
• Plans daily, weekly and monthly activities in line with agreed goals.

Innovation

• Flags improvement opportunities and customer needs to the manager.
• Supports quick troubleshooting of technical issues and shares observations for product promotion planning.