Product & Application Specialist - Medical Imaging

Zahrawi Group; Doha; On-site; QAR 50,000 - 70,000; Full time

Job summary

A leading company in the GCC Healthcare Industry is seeking a Product & Application Specialist - Medical Imaging to enhance customer satisfaction and drive sales. This role involves promoting products, conducting market research, and supporting the sales team with technical expertise. Candidates must have a Bachelor's in Biomedical Engineering and at least 2 years of relevant experience. The position is based in Qatar and requires strong communication and customer service skills.

Qualifications

• 2+ years experience in medical imaging or related field.
• Ability to conduct market research and analyze trends.
• Strong communication skills for customer interactions.

Responsibilities

• Promote products and services to customers.
• Conduct product demonstrations and gather feedback.
• Coordinate with marketing for new materials.

Skills

Experience with Imaging Equipment

Customer relationship management

Market research

Technical product demonstrations

Education

Bachelors Degree in Biomedical Engineering

Job description

Product & Application Specialist - Medical Imaging - (637)

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent will be responsible to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.

Accountabilities

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state‑of‑the‑art practices, and participating in professional societies.

Business Development

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.

Marketing

• Coordinating with the Marketing Department for any new materials that need to be done.
• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product‑related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.
• Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.

Data Track

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders

• Placing orders to the concerned purchase coordinator.
• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.

Invoicing

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery

• Coordinate with the warehouse for the timely deliveries.

Application

• Trouble shooting of the instruments.
• Introduction and Demo of new Products to the End Users.
• Technical Data – Matching and Filling the Project Specification sheets and Requirements.
• Preparing and suggesting the consumables lists by studying the need of each customers to promote reagents and consumables sales.
• Attend customer calls regarding supply and inform sales team.
• Coordinating conferences and materials.
• Conducting workshops and giving Application trainings.
• Completing validation process for all items in the assigned units.

Support

• Support the Sales Team for Handling Projects in Terms of Specifications and Technical comparison discussion with the End Users.
• Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
• Assist sales teams during technical discussions.
• Prepare training certificates for customer training attendees.

Service Team Coordination

• Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.

Communication with principal companies

• Communicate with principals on technical information.
• Coordinate with principals on any queries of the customer that cannot be resolved internally.

Stay updated on the latest training schedules and training materials.

Requirements

• Education: Bachelors Degree in Biomedical Engineering
• Experience: 2+ years experience
• Job Specific Skills: Experience with Imaging Equipments or Radiology consumables
• Additional details: Candidates are preferred to be based in Qatar and willing to move to company visa.