Card Sales Acquisition Specialist (Teleagent)

Rouxel TP; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Rouxel TP in Doha, Qatar is seeking a motivated telesales professional focused on regulated financial products. The role involves outbound and inbound calls to acquire credit cards, adherence to scripts, and strict compliance under governance controls.

You will convert leads, update CRM data, and meet monthly targets while maintaining high quality and compliant selling practices. Candidates should understand the credit card lifecycle, work in a contact-centre environment, and demonstrate script

Qualifications

• Credit card acquisition lifecycle knowledge.
• Understanding of regulated sales environments and mis-selling prevention.
• Familiarity with contact-centre operations, call handling, and CRM usage.
• Mandatory: script adherence and compliant selling practices.

Responsibilities

• Sell credit cards over phone, following approved scripts and compliance controls.
• Handle inbound and outbound telesales campaigns to meet monthly targets.
• Convert leads to activated cards and update CRM records accurately.
• Maintain data quality and participate in governance checks and audits.

Skills

Phone-based consultative selling

CRM data entry

Scripted sales execution

Compliance-focused selling

Objection handling

Tools

CRM software

Job description

Key Activities

1. 1. Experience selling regulated financial products via phone with adherence to scripts and compliance controls (industry banking practice)
2. 2. Ability to work within governed telesales environments with call recording and quality assurance (Verification Needed)
3. 3.Execute outbound and inbound telesales campaigns for credit card acquisition to achieve monthly card sales targets (+cards/month).
4. 4.Convert bank-provided leads and prescreened/preapproved prospects to activated cards, improving lead-to-sale conversion rate (+pp).
5. 6.Apply approved sales scripts and product propositions to ensure compliant selling and reduce mis-selling incidents (−incidents).
6. 7.Prioritize outreach using provided propensity models and lead lists to improve productivity per agent (+cards/FTE).
7. 8.Educate customers on card features, benefits, fees, and usage to improve activation rate within 30 days (+pp).
8. 8.Capture accurate customer information and update CRM/sales systems to maintain data quality (−rework/errors).
9. 9.Adhere to governance controls including call recording, quality checks, and policy compliance to meet audit standards (100% compliance).

KPIs

• Monthly cards sold per agent (+cards/month)
• Lead-to-sale conversion rate (+pp)
• Card activation rate within 30 days (+pp)
• Sales quality score from call monitoring (% compliant)
• Productivity per agent (cards/FTE)
• Script adherence and compliance incidents (−count)

Knowledge and Experience

1. 1.Credit card acquisition lifecycle knowledge (lead → sale → activation)
2. 2.Understanding of regulated sales environments and mis-selling prevention
3. 3.Familiarity with contact-centre operations, call handling, and CRM usage

Nice-to-have:

• 1.Experience with pre-screened or preapproved card sales models
• 2.Exposure to cross-sell (debit-to-credit) or ETB reactivation campaigns
• 3.Familiarity with UAE/GCC retail banking products and customer expectation

Mandatory Skills

• 1. Phone-based consultative selling and objection handling
• 2. CRM and sales system data entry and hygiene
• 3. Scripted sales execution with compliance focus
• 4. Basic sales performance tracking (targets, productivity, conversion)