Business Support Officer

Qatar Airways Group; Doha; On-site; QAR 150,000 - 210,000; Full time

Job summary

Qatar Airways Group is seeking an experienced Executive Communications professional to provide confidential administrative support to Executive Management in Doha. You will draft letters, prepare briefing materials and translate complex topics into clear actions, while coordinating calendars, travel and records.

The role demands exceptional English writing, strong PowerPoint design skills and proficiency in Word, Outlook, Teams, Excel and SharePoint, with the ability to manage multiple calendars

Qualifications

• Bachelor's degree or equivalent with 3+ years in executive communications or senior administrative support.
• Proven experience producing high-quality written materials and executive presentations.
• Exceptional English writing, editing and proofreading skills for senior audiences.
• Strong design ability with PowerPoint and basic charts/visual layouts.
• Proficiency in Word, PowerPoint, Outlook, Teams; working knowledge of Excel and SharePoint.

Responsibilities

• Draft, edit and format letters, emails, memos and reports for Executive Management.
• Create concise executive-level presentations and briefing materials with visuals.
• Validate facts, coordinate calendars, travel, meetings and records across time zones.
• Liaise with internal departments and external partners to close information gaps.
• Maintain confidential filing and templates library in line with governance.

Skills

Executive communications

Written communication

Presentation design

Calendar coordination

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Word

Outlook

Teams

Excel

SharePoint

Job description

Provide clear, accurate and timely communications and confidential administrative support to one or more members of Executive Management. Draft and prepare correspondence, presentations and briefing materials; translate complex topics into simple, actionable messages; validate facts and sources; and coordinate calendars, meetings, travel, actions and records with sound judgment and close attention to detail.

Accountabilities

Executive Communications

• Draft, edit and format letters, emails, memos, notices, statements and short reports for review and issuance by Executive Management.
• Ensure consistency of tone, style and branding in line with corporate guidelines.
• Translate complex operational, policy, technical and commercial topics into clear messages with defined actions and outcomes.
• Maintain a communications log and apply effective version control to drafts and final copies.

Presentation Development

• Build concise executive-level presentations that distill complex information into clear storylines, headlines, decision points and visuals.
• Select critical and high-impact content and prepare simple charts and graphics to support understanding and decision-making.
• Prepare executive summaries, meeting packs and supporting reference materials.

Research and Fact Validation

• Validate facts using available documentation, approved systems and subject-matter inputs, recording sources, assumptions and unresolved points.
• Conduct targeted desk research across policy, technical and commercial topics and prepare brief summaries to inform messaging.
• Escalate conflicting information, gaps or reputational risks before materials are issued.

Stakeholder Coordination

• Liaise with Corporate Services functions, other internal departments and external partners or consultants to gather input, clarify content and close information gaps.

Track information requests, dependencies and follow-ups to meet agreed deadlines without compromising accuracy or quality.

Confidential Administration and Knowledge Management

• Operate secure filing and retrieval processes for sensitive correspondence, presentations, approvals, meeting records and associated materials.
• Maintain a controlled templates library, including letters, email formats and slide masters, in line with branding and information-governance requirements.

Executive Support

• Manage calendars for one or more executives, including scheduling and rescheduling meetings across time zones, resolving conflicts and prioritising commitments.
• Coordinate meeting invitations, agendas, rooms or virtual links, papers and logistics, ensuring required materials are available.
• Capture decisions, issue minutes, maintain action logs with owners and due dates, and follow up for closure.
• Arrange travel, accommodation, itineraries, trip folders and contact lists.
• Triage calls, emails and correspondence; prepare routine acknowledgements and ______.
• Prepare expense claims, coordinate approvals and maintain orderly electronic and hard-copy records.
• Perform other department duties related to the position as directed by the Line Manager or Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Qualification

About You

• Bachelor's Degree or equivalent with a minimum of 3 years of job-related experience in executive communications, corporate affairs, executive assistance or senior administrative support.
• Proven experience producing high-quality written materials, executive presentations and confidential correspondence in a multi-stakeholder environment.
• Exceptional English writing, editing and proofreading skills, with the ability to simplify complex ideas for senior audiences.
• Strong presentation design capability using Microsoft PowerPoint and practical experience preparing simple charts and professional visual layouts.
• Proficiency in Microsoft Word, PowerPoint, Outlook and Teams, with working knowledge of Excel and SharePoint.
• Strong organisation, prioritisation and follow-through across multiple calendars, actions and deadlines.
• Professional discretion, confidentiality and reliable judgement under time constraints.

Preferred

• Experience supporting Executive Management and coordinating work across multiple functions, consultants or external partners.
• Familiarity with project or issue tracking, content approval workflows and information-governance practices.
• Ability to work flexibly, including occasional early or late meetings aligned to Executive Management schedules.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.