Bilingual Customer Experience Specialist

Al Khebra Driving Academy; Doha; On-site; QAR 33,000 - 61,000; Full time

Job summary

Al Khebra Driving Academy seeks a customer-focused professional to greet customers in person, over the phone, and online; provide accurate information on courses, schedules, and fees; and handle inquiries with professionalism. The role involves managing registrations, bookings, and documentation, maintaining customer records, and coordinating with internal teams to ensure smooth service delivery.

The ideal candidate will be bilingual in Arabic and English (and Hindi exposure is a plus), possess

Qualifications

• High school diploma or equivalent; bachelor’s degree is a plus.
• Arabic & English / English and Hindi language proficiency.
• Good computer skills and familiarity with office systems.
• Customer-focused attitude with a professional appearance.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and assist customers in person, over the phone, and via online channels.
• Provide accurate information about driving courses, schedules, and fees.
• Handle customer inquiries, complaints, and feedback professionally.
• Manage registrations, bookings, and documentation.
• Maintain customer records and update system data.
• Coordinate with internal departments to ensure smooth service delivery.

Skills

Bilingual Arabic & English

English & Hindi speaker

Office/computer skills

Education

High school diploma

Bachelor’s degree a plus

Tools

Office suite

Job description

Al Khebra Driving Academy seeks a customer-focused professional to greet customers in person, over the phone, and online; provide accurate information on courses, schedules, and fees; and handle inquiries with professionalism. The role involves managing registrations, bookings, and documentation, maintaining customer records, and coordinating with internal teams to ensure smooth service delivery.

The ideal candidate will be bilingual in Arabic and English (and Hindi exposure is a plus), possess