Bilingual Call Center Agent (Inbound/Outbound)

Madre Integrated Engineering; Doha; On-site; QAR 56,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Career development

Statutory benefits

Job summary

Madre Integrated Engineering in Doha is seeking a Call Centre Agent to handle inbound and outbound customer calls, resolve inquiries, and ensure high customer satisfaction in a fast-paced environment.

You will maintain records, provide product information, meet performance targets, and collaborate with teammates while adhering to policies. English fluency is essential; Arabic is a plus; shift-based, office-based with training opportunities and benefits.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• Experience in a call center or customer service role is advantageous.
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and handle challenging situations with professionalism.
• Proficient in using computers, call centre software, and CRM systems.

Responsibilities

• Handle inbound calls from customers and respond to inquiries promptly and professionally.
• Make outbound calls for follow-ups, customer feedback, or promotional activities, as required.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Resolve customer issues effectively or escalate to the appropriate department when necessary.
• Provide information about products, services, policies, and procedures to customers.
• Meet individual and team performance targets, including call handling time, resolution rates, and customer satisfaction metrics.
• Adhere to company policies, procedures, and quality standards.
• Collaborate with team members to improve service delivery and contribute to process improvements.

Skills

Communication skills

Problem solving

Interpersonal skills

English proficiency

Arabic (nice-to-have)

CRM systems

Call centre software

Education

High school diploma

Bachelor’s degree

Tools

CRM systems

Call centre software

Job description

Madre Integrated Engineering in Doha is seeking a Call Centre Agent to handle inbound and outbound customer calls, resolve inquiries, and ensure high customer satisfaction in a fast-paced environment.

You will maintain records, provide product information, meet performance targets, and collaborate with teammates while adhering to policies. English fluency is essential; Arabic is a plus; shift-based, office-based with training opportunities and benefits.