Bellman

Ennismore; Doha; On-site; QAR 39,000 - 61,000; Full time

Job summary

Mondrian Doha is seeking a courteous Guest Service / Concierge Associate to warmly greet arriving guests, assist with luggage, and guide guests to rooms with a friendly, knowledgeable approach.

You will promote hotel outlets (restaurant, bar, spa), deliver luggage and messages, and ensure guests’ requests are handled promptly to enhance their comfort and satisfaction during their stay at the property in Doha.

Job description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

How your day looks like:

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel's various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests 'luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service