Bell Attendant

City Centre Rotana Doha; Doha; On-site; QAR 48,000 - 80,000; Full time

Job summary

City Centre Rotana Doha is seeking a Bell Attendant to deliver exceptional guest service in a dynamic Front Office environment in Doha. You will warmly greet guests, assist with their luggage, and ensure a memorable stay by coordinating with hotel departments and using the Opera profile system.

The ideal candidate possesses a hospitality diploma or vocational concierge training, with strong English communication and interpersonal skills, and a proactive, professional attitude that enhances guest

Qualifications

• Diploma in hospitality or concierge vocational training required.
• Good English communication skills and strong interpersonal abilities are essential.

Responsibilities

• Greet guests in a professional and friendly manner from arrival through departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain up-to-date knowledge of the hotel and local services.
• Utilise Opera guest profile system to tailor guest experience.
• Assist with luggage from arrival to room and from room to departure.
• Handle messages, mail and packages for guests and employees.
• Deliver morning newspapers to rooms and guest messages promptly.
• Keep concierge desk and storeroom clean, tidy, and organized.

Skills

English communication

Interpersonal abilities

Education

Diploma in hospitality or concierge training

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork