Associate Relations Supervisor

Rosewood Hotels and Resorts; Qatar; On-site; QAR 67,000 - 100,000; Full time

Job summary

Rosewood Doha is seeking an Associate Housing Support to allocate and manage associate housing, coordinate transportation, and supervise dining operations. Responsibilities include maintaining occupancy records, inspections for cleanliness and safety, and collaboration with maintenance and housekeeping to resolve issues.

The role also covers onboarding/offboarding support, enforcing housing rules, coordinating emergency procedures, monitoring utilities, and maintaining security controls to

Responsibilities

• Allocate housing and maintain occupancy records.
• Inspect housing facilities for cleanliness, safety and maintenance.
• Coordinate with maintenance and housekeeping to resolve issues.
• Monitor housing facilities and report maintenance requests.
• Assist in onboarding and orientation for associates.
• Coordinate associate transportation schedules and routes.
• Oversee associate dining operations and inventory.
• Enforce housing rules and resolve conflicts.
• Support emergency procedures and safety drills.
• Report utility consumption trends and anomalies.
• Ensure availability of keys and security controls.

Skills

Housing management

Facilities coordination

Maintenance coordination

Safety and compliance

Conflict resolution

Transportation coordination

Customer service

Job description

Your Role

Associate Housing Supportaccommodation allocation and ensure alignment with associate entitlementsMaintain accurate housing records including occupancy and room assignmentsConduct routine inspections of housing facilities to ensure cleanliness safety and maintenance standardsCoordinate with maintenance and housekeeping teams to resolve issues in a timely mannerMonitor associate housing facilities rooms gym pool common areas to ensure safety and proper upkeepTrack and report maintenance requests incidents and associate concernsSupport associate engagement initiatives and assist in feedback collectionAssist in monitoring housing inventory and report discrepanciesEnsure timely reporting and follow-up of housing-related issues Monitor daily room readiness and ensure new joiner accommodations are prepared prior to arrival cleaning setup key allocation Enforce housing rules and community standards addressing non-compliance in a fair and consistent mannerSupport conflict resolution between associates within housing to maintain a positive living environmentConduct spot checks on housekeeping standards in rooms and common areas to ensure consistencyCoordinate pest control deep clean schedules and preventive maintenance programsTrack recurring maintenance issues and escalating for long-term corrective actionsSupport emergency response procedures within housing fire drills evacuations incident handling Monitor utility consumption trends water electricity and report irregularitiesEnsure availability and tracking of keys access cards and security controls within housingAssist in onboarding associates by providing housing orientation and guidelinesAssist in the associate offboarding process including coordination of housing check-out transportation arrangements and clearance procedures to ensure a smooth and compliant exit

Associate TransportationAssist in coordinating daily transportation schedules and routes for associatesMonitor transportation services to ensure punctuality and reliabilityMaintain records of schedules usage and incidentsEnsure vehicles are clean safe and ready for operationReport delays complaints or service issues and support resolutionGather associate feedback to support service improvementMonitor daily attendance vs transport usage to optimize routes and capacity planningAssist in adjusting transportation schedules based on operational changes peak hours or special requirementsVerify driver attendance grooming standards and professionalismConduct random checks on driver compliance with safety procedures and company standardsAssist in managing transportation disruptions vehicle breakdowns delays emergencies and arrange alternatives promptlyMonitor cleanliness and hygiene standards inside vehiclesCoordinate transport arrangements for new joiners leavers and special assignmentsAssist in implementing transportation efficiency initiatives route optimization ride sharing Maintain emergency contact lists and ensure communication channels are active for transport coordination

Associate DiningOversee the daily operations of the associate dining facility ensuring a clean organized and welcoming environment for all associatesEnsure food quality presentation and service standards are consistently maintained in line with company guidelines and hygiene regulationsMonitor and manage food beverage and pantry inventory ensuring timely replenishment and minimizing wasteCoordinate with kitchen and stewarding teams to ensure smooth service flow and adherence to health safety and sanitation standardsConduct regular inspections of dining areas equipment and storage to ensure cleanliness functionality and compliance with food safety standardsSupervise and guide dining attendants ensuring proper staffing levels task allocation and high service performanceMaintain accurate records of inventory consumption and operational activitiesMonitor and control dining-related costs and expenses ensuring budget adherence and identifying opportunities for cost efficiencyAddress associate feedback concerns and suggestions to continuously enhance the dining experienceSupport menu planning and variety initiatives in collaboration with culinary teams to meet associate preferences and dietary needsEnsure compliance with health safety and hygiene regulations including proper food handling and storage practicesPlan and support associate engagement activities related to dining promoting a positive and inclusive environmentPrepare and submit regular reports monthly on dining operations including usage costs feedback and improvement initiatives

Service Excellence amp Team SupervisionEnsure that the associate dining facility associate housing and transportation services deliver high-quality experiences aligned with the hotel s brand standards and associate well-beingStandard ResponsibilitiesComply and adhere to the Rosewood company policies Take on other tasks in addition to the ones stated in a reasonable framework Is always a brand ambassador and ensures brand integrity and clarity are always maintained Model the company s culture vision mission and core values always Keep abreast of newest trends and innovations in the hospitality industry and within Talent amp Culture Generally being alert for opportunities to improve the profitability of the department i e through controlling wastage and being responsible for the economy of all utilities and resources Take a proactive approach to administration coordination of activities and anticipating potential opportunities Maintain effective communication within the department and ensure that the Talent amp Culture Leaders are kept well informed of any problems queries that have arisen To attend any department training sessions and or meetings required To liaise with other departments to ensure good communication and offer support To be fully conversant with the Rosewood Doha s Guidebook and T amp C Policies amp Procedures Supports the hotel operation in times of demand