Airport Representative – Meet & Greet Services

Advanced Search; Doha; On-site; QAR 804,000 - 1,071,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive environment

Job summary

Rafan Group is seeking an Airport Representative to deliver Meet & Greet services at Hamad International Airport in Doha. You will welcome passengers, guide them through procedures, and liaise with airlines and airport teams to ensure a seamless travel experience.

The role requires excellent English communication, flexibility for weekend shifts, and a professional appearance. Arabic is an advantage, and candidates residing in Qatar are preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Freshers and candidates with up to 2 years of experience are encouraged to apply.
• Experience in hospitality, customer service, aviation or airport operations is preferred.

Responsibilities

• Welcome and assist arriving, departing, and transit passengers at the airport.
• Coordinate and deliver Meet & Greet services according to operational requirements.
• Guide passengers through airport procedures, including check-in, immigration, security, baggage collection, and transfers.
• Liaise with airlines, airport authorities, chauffeurs, and internal teams to ensure smooth service delivery.
• Monitor flight schedules and communicate delays or operational changes promptly.
• Provide professional assistance to VIPs, corporate travellers, families, elderly passengers, and guests requiring special assistance.
• Handle passenger enquiries and resolve service-related issues efficiently and professionally.
• Represent Rafan Group professionally while delivering exceptional customer service.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

Airport Representative – Meet & Greet Services

Category Logistics, Supply Chain & Procurement

Company - Rafan Group is looking for a professional, well-groomed, and customer-focused Airport Representative to deliver exceptional Meet & Greet services at Hamad International Airport. If you are passionate about customer service, enjoy working in a dynamic environment, and take pride in creating seamless travel experiences, we would love to hear from you.

Location: Doha, Qatar; Company: Rafan Group

Key Responsibilities

• Welcome and assist arriving, departing, and transit passengers at the airport.
• Coordinate and deliver Meet & Greet services according to operational requirements.
• Guide passengers through airport procedures, including check-in, immigration, security, baggage collection, and transfers.
• Liaise with airlines, airport authorities, chauffeurs, and internal teams to ensure smooth service delivery.
• Monitor flight schedules and communicate delays or operational changes promptly.
• Provide professional assistance to VIPs, corporate travellers, families, elderly passengers, and guests requiring special assistance.
• Handle passenger enquiries and resolve service-related issues efficiently and professionally.
• Represent Rafan Group professionally while delivering exceptional customer service.

Requirements

• Freshers and candidates with up to 2 years of experience are encouraged to apply.
• Previous experience in hospitality, customer service, aviation or airport operations is preferred.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong organisational and coordination skills with the ability to work under pressure.
• Professional appearance with a customer-focused attitude.
• Candidates currently residing in Qatar.

Why Join Rafan Group?

• Competitive salary package.
• Professional and supportive work environment.
• Opportunities for career growth within a diversified and growing organization.
• Work with a team committed to delivering exceptional service standards.