100000000451.Government Affairs Coordinator

Qatar Foundation International; Qatar; On-site; QAR 90,000 - 150,000; Full time

Job summary

Qatar Foundation International seeks a Government Affairs Coordinator to act as the central point of contact for employees and partner HR/immigration focal points. You will verify documents, assign applications, and coordinate immigration transactions with the relevant teams.

You will develop procedures, prepare reports, and monitor expenditures while enhancing CX CRM usage. Strong Arabic/English communication and proficiency in MS Office and Oracle ERP are essential.

Qualifications

• Bachelor's degree in Human Resources, Personnel Administration or other relevant field of study.
• 2-5 years of relevant, full-time work experience in government affairs, public relations, administration and/or customer service.
• Strong organization, planning, analytical, time management and problem-solving skills.
• Prior experience working with procedure application/implementation.
• Good business and finance acumen.
• Excellent communications skills in Arabic and/or English, with ability to draft and edit reports, policies and procedures, guidelines and communications.
• Proficiency in MS Office applications and Oracle ERP.

Responsibilities

• Act as a focal point for QF employees and business center and partner university HR/immigration focal points for Government Affairs’ services.
• Verify completeness of information and supporting documents for every service request and raise exceptions to Government Affairs Manager for review.
• Assign applications received from business to the Government Affairs team; process immigration transactions manually or online.
• Provide coordination and follow-up on processing of immigration transactions for business.
• Develop and update Government Affairs procedures and guidelines.
• Prepare update reports, workload analyses, presentations, proposals, business cases and trackers as requested by management.
• Reconcile and monitor department expenditure per HC policy and Finance procedure.
• Plan and update functionals for CX CRM Government Affairs’ application with HRIS and IT teams.
• Promote and maximize use of CX CRM Government Affairs application and onboard new users.
• Support Government Affairs Manager in annual initiatives; ensure timely responses to business enquiries and clear reviews of service requests.
• Provide business support to Government Affairs department as building focal point.
• Other tasks as assigned by Government Affairs Manager.

Skills

HR administration

Public relations

Customer service

Planning and analysis

Arabic/English communication

Education

Bachelor's degree in Human Resources or related field

Tools

MS Office

Oracle ERP

Job description

Key Result Areas:

• Act as a focal point for QF employees and business center and partner university HR/immigration focal points for Government Affairs’ services
• Verify completeness of information and supporting documents for every service request and raise any exception cases to Government Affairs Manager’s for his review.
• Assign applications received from business to the concerned Government Affairs’ team member
  Process select or specific types of immigration transactions either manually at the Immigration office or online through the government portals
• Provide coordination and follow up on the processing of immigration transactions for business
• Develop and update Government Affairs procedures and guidelines
• Prepare update reports, workload analyses, presentations, proposals, business cases and trackers as requested by management
• Reconcile and monitor department expenditure as per HC policy eligibility and Finance procedure
• Plan, prepare and update functionals for enhancements and new functionalities on CX CRM Government Affairs’ application in collaboration with HRIS and IT teams
• Promote and maximize business use of CX CRM Government Affairs application for all service request types existing in the system and onboard new users
• Support Government Affairs Manager in the completion and implementation of department’s annual initiatives
• Ensure timely response to all business enquiries and that all service requests raised on CX are reviewed and cleared by management
• Provide business support to the Government Affairs department whilst serve as building focal point
• Other business tasks as assigned by Government Affairs Manager

Minimum Knowledge, Skills & Experience:

• Bachelors’ degree in Human Resources, Personnel Administration or other relevant field of study
• 2-5 years of relevant, full-time work experience in government affairs, public relations, administration and /or customer service
• Strong organization, planning, analytical, time management and problem-solving skills
• Prior experience working with procedure application/implementation
• Good business and finance acumen
• Excellent communications skills in Arabic and/or English, with the ability to draft and edit a variety of written reports, policies and procedures, guidelines and communications and to articulate ideas clearly and concisely
• Proficiency in MS Office applications and Oracle ERP