Workplace Quality Assurance Officer

AXA Group Operations; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A global insurance leader in Lisbon is looking for a Workplace Quality Assurance Officer to manage control and reporting processes for Workplace Global Products. The ideal candidate will have a university degree in IT or Business, at least 5 years of experience in the IT industry, and strong skills in reporting and analysis. This role offers the opportunity to collaborate with cross-functional teams and maintain high standards of quality and compliance in a fast-paced environment.

Qualificações

• Minimum 5 years of experience in the IT industry.
• Good knowledge of IT Asset Management.
• Experience working in a global enterprise environment.

Responsabilidades

• Provide technical reporting expertise to product managers.
• Build relationships with product and process owners.
• Organize and chair governance meetings.

Conhecimentos

Reporting

Analytical skills

Automation

Communication

Leadership

Formação académica

University degree in IT or Business

Ferramentas

Microsoft Power Platform

M365

Descrição da oferta de emprego

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About The Job

This position reports directly to the Head of Operational Excellence within the Workplace Global Products (WGP) department. WGP is responsible for designing, building, and operating all Workplace Products across the AXA Group for supported entities.

WGP products are based on standard market solutions (such as Microsoft, VMware, Citrix) and customized to ensure full compliance with AXA GO and AXA Group standards, including security, architecture, data privacy, and contractual requirements.

These products are operated by internal product teams located across Europe, the Americas, and Asia, supported by AXA GO and external providers. All operations follow global rules defined by internal processes. Architecture, security, and compliance are embedded in the design, build, and run phases of each WGP product. It is essential to maintain strong and consistent control over multiple processes, which must be managed at the individual product level and consolidated at WGP level within transversal governance bodies.

The W-QAO is accountable for the transversal control, reporting and automation of these processes for Workplace Global Products.

Your Responsibilities Include

• Provide technical reporting expertise to product managers, including analytics, automation, and forecasting.
• Build effective relationships with product and process owners to gather accurate control instructions, ensuring they remain updated as processes evolve.
• Collaborate closely with product managers and product line managers to:
  • Ensure they understand operational requirements and respond to process needs.
  • Maintain continuous status updates and communication.
• Organize and chair regular governance meetings for each process or control:
  • Include relevant stakeholders from all areas.
  • Prepare professional presentations summarizing control statuses, key messages, and decisions.
  • Ensure meetings are efficient, clear, and documented with complete minutes, decisions, and next steps.

Processes and Related Governance Areas

• Workplace Intelligence (Global Workplace Reporting)
• IT Asset Management (ITAM) Reporting
• Patch Management and related exception processes
• Security Recertification
• Technical Debt Management
• Internal Control and Risk Management

Key Stakeholders

• External Process Owners: Security, Architecture, Compliance, Finance
• Workplace Service Ownership Team: Coordinate with the Service Ownership Team Head for effective collaboration
• Workplace Product Teams: Engage with Product Managers and Service Owners for updates and reporting
• Workplace Leadership Team (LT): Provide executive-level views when required

Key Performance Indicators (KPIs)

• Reports are up to date, effective and enable clear data driven decisions
• All the processes are under control, no surprises at LT WGP Level.
• Governances and documents are managed providing values to WGP and GO.

Expected Skills & Experience

Experience

• University degree (or equivalent) in IT or Business, with minimum 5 years of experience in the IT industry
• Strong reporting, analytical, and automation skills
• Good knowledge of IT Asset Management
• Understanding of security and architecture principles and processes
• Knowledge of project management; Agile experience is a plus
• Proven ability to coordinate people at a functional level with clear communication
• Skilled in resolving conflicts, managing priorities, and addressing queries effectively
• Experience working in a global enterprise environment
• Willingness to travel to AXA GO locations worldwide

Technical Skills

• Fluent in English
• Excellent Knowledge of Microsoft Power Platform : Power BI and Power Automate
• Quality management : ensure valuable communication and reporting over all the WGP transversal initiatives, establish effective relationship with all the stakeholders to secure the best quality is delivered.
• Excellent knowledge of M365 tool : create attractive presentation, develop excel tools to track QoS elements, create and manage effective communications (sharepoint, teams).

Soft Skills / Transversal Skills

• Leadership : takes calculated risks in decision-making and seeks inputs from the team / stakeholders for the same.
• Strategic thinking : maintains a wider perspective, aligns actions and contributes to the enhancement overall GO and WGP strategy. Understands and articulates the GO TOM and how changes to it might impact WGP.
• Analytics : ability to convert data into reliable stories, ability to understand and create automation opportunities where needed, insightful and modern data layout capabilities,
• Planning : analyse and critically evaluate information as well as formulate plans based on multiple sources of information, ability to manage action plans, review progress and adjust where required
• Excellent communication skills, active listening

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About The Entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Quality Assurance

Industries

IT Services and IT Consulting