Web product specialist

CBTalents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading tech company in Lisbon is looking for an Implementation Specialist to support EMEA clients through technical implementations. Candidates must be fluent in Italian and English, with strong technical skills. This role includes communication with clients, implementation verification, and customer guidance. The compensation includes health insurance and accommodation support for eligible candidates, with a 12-month contract available upon successful completion of initial training.

Serviços

Health Insurance

Christmas Allowance

Accommodation support

Furnished apartment option

All utilities included

Qualificações

• Fluency in Italian and English is mandatory.
• Strong technical aptitude required.
• Ability to work in rotational shifts.

Responsabilidades

• Communicate with clients and internal teams via phone, email, and chat.
• Perform and verify web-based product implementations.
• Provide training and support to customers.

Conhecimentos

Fluent in Italian

Fluent in English

Strong technical aptitude

Ability to work in shifts

Descrição da oferta de emprego

About the Role

Were seeking a talented Implementation Specialist to join our team in Lisbon, supporting EMEA-based clients with high-profile technical implementations. This role combines technical expertise with client-facing responsibilities in a fast-paced, innovative environment.

Key Responsibilities

• Communicate with advertisers and internal teams via multiple channels (phone, email, chat, video conferences)
• Perform and verify web-based product implementations
• Provide guidance and training to customers on product usage
• Support critical program implementations

Training Program

• 5 weeks of product training
• 3 weeks of practical training
• 8 hours daily (start times between 08:30-09:30)
• Conducted in English
• Includes software training, product knowledge, and customer management skills

Working Conditions

• Hours: 40-hour week (8-hour shifts + 1-hour lunch)
• Schedule: Monday to Friday, 08:00-22:00 (rotational shifts)
• Holidays: Portuguese public holidays (compensation days for holiday work)
• Vacation: Up to 20 days in first year, 22 days thereafter

Compensation Package

• Christmas Allowance: 86.61/month
• Total Monthly Package: 1,366.55
• Health Insurance (from day one)
• Accommodation support for qualifying candidates (100+ km from workplace)
• Fully furnished apartment option for first 14 months
• All utilities included (water, gas, electricity, cable TV, internet)
• Excellent public transport connections
• Initial 60-day training contract
• 12-month contract upon successful completion
• 1-month trial period

Requirements

• Fluent in Italian and English
• Strong technical aptitude
• Ability to work in shifts

How to Apply

Please submit your CV and cover letter highlighting your relevant experience in technical implementation and customer support.