Urgent: 10.11 Alemão / Deutsch / German Customer Care / Porto Office Park / High Salary+ Boni: 3000

Prorekruter; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency in Porto is seeking a dedicated 24/7 Project Supervisor fluent in French and English to join their supervision team. The ideal candidate will be passionate about working in a dynamic environment, with responsibilities including monitoring project operations, resolving issues, and effectively communicating with clients. Competitive wages, signing bonuses, and professional development are offered.

Serviços

Relocation package

Signing bonus

Private healthcare & dental insurance

Competitive wages

Paid professional training

Growth opportunities

Qualificações

• Fluent in both French and English, spoken and written.
• Experience in customer services and/or banking/insurance.
• Must hold EU citizenship or valid work permit for Portugal.

Responsabilidades

• Monitor and supervise project operations on a 24/7 basis.
• Proactively identify and resolve operational issues.
• Communicate and collaborate effectively with support teams and clients.

Conhecimentos

Fluency in French

Fluency in English

Good communication skills

Teamwork skills

Flexibility for rotating shifts

Technical knowledge in IT and networks

Descrição da oferta de emprego

Customer Support

Job Announcement: 24/7 Project Supervisor (Fluent in French and English)

The ideal candidate will be dedicated and skilled professionals to join our 24/7 supervision team. If you are fluent in French and English and have a passion for working in a dynamic and challenging environment, we want to hear from you!

Requirements:

• Fluency in French and English (both spoken and written).
• Good communication and teamwork skills.
• Flexibility to work in rotating shifts.
• Technical knowledge in IT and networks is a plus.

Responsibilities:

• Monitor and supervise project operations on a 24/7 basis.
• Proactively identify and resolve operational issues.
• Communicate and collaborate effectively with support teams and clients in both French and English.
• Stay updated with best practices and operational procedures.

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Your responsibilities:

• You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. ️
• Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks.
• Jump in and save the day when someone’s travel plans hit a bump.

German Customer Advisor for a Global Consulting Leader - Porto, Portugal

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the happy and historic city of Porto?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well‑being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits.
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and escrow issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

To succeed in the role, you will need to have:

• Native or proficient level of German (C2) (mandatory).
• Advanced level of English (at least C1) both verbal and written (mandatory).
• Previous experience in customer services and/or banking/insurance is an asset.
• Pedagogy, active listening, personalized follow‑up of insured files.
• Ability to read, understand and explain guarantees.
• Ability to calculate and/or explain reimbursement calculations.
• Customer‑oriented, willingness to provide personalized care.
• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
• Ability to keep calm and clear‑headed in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.
• People‑oriented, value‑added interpersonal skills.
• Strong analytical and empathic skills.
• Logic and mathematical calculations (arithmetic/percentage).
• Experience with policy work, or help resource project management.
• Life experience to apply to managing situations.
• Early adopter of technology.
• Ability to put callers at ease.
• Makes the customers feel confident that their needs are being met.
• Dependable, reliable and able to perform duties with minimum supervision.
• Ability to interact positively with peers and supervisors.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Porto, Portugal (work on site).
• Signing bonus.
• Relocation package.
• Competitive wages.
• Paid professional training.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging company‑wide initiatives, including our EverBetter wellness program.
• Job stability.
• Life‑long skills and experience.

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!