UPS Field Service Engineer

Vertiv; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading technology services provider in Lisbon is looking for an AC Power Field Service Engineer to handle startups, maintenance, and emergency repairs for UPS systems. The ideal candidate will have vocational training in Electrical/Electronic, basic English skills, and excellent customer service abilities. This role requires technical experience and the willingness to work weekends and nights as needed.

Qualificações

• Basic Level in English.
• Demonstrable experience in technical service area for UPS equipment.
• Computer literate.
• Valid Driving License, travel availability, weekend availability.

Responsabilidades

• Responsible for startups, maintenance, and emergency repairs for UPS systems.
• Maintain communications with dispatching team and department Manager/Supervisor.
• Submit weekly paperwork accurately and timely.
• Report and promote sales or service leads.

Conhecimentos

Excellent customer service skills

Self-starter

Effective planning and organization

Formação académica

Technical School/Vocational Training in Electrical/Electronic

Descrição da oferta de emprego

Job Title: AC Power Field Service Engineer (UPS system)

Line Manager: Service Field Supervisor

Responsibility and reporting lines: Service Manager

Created by: Service Manager

Summary of the role

• Responsible for startups, maintenance, and emergency repairs for VERTIV UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent relations with all customers, salesmen, distributors, and others within the area.
• Maintain continuous communications with dispatching team and the department Manager/Supervisor.
• Responsible for the assigned spares VAN stock.
• Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client’s facilities where the intervention is carried out.

Primary Duties

• Respond, in a professional manner, to all assigned service calls while on duty.
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual.
• Perform all work in a safe manner, and in accordance with established company safety policy.
• Ensure spare parts are properly accounted for using established parts procedures.
• Keep Dispatching Team informed of your schedule and the status of all open jobs9+.
• Maintain the accuracy of the customer listing by reporting errors.
• Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer’s premises.
• Keep company vehicle clean, neat and properly maintained.
• Report and promotes sales or service leads to the proper department.
• Attend customer meetings as required.
• Being a reference point for key customers in case of emergency and troubleshooting.
• Ensure availability to work during week-end and night in compliance with local labor laws.
• Work closely with department supervisor to assist with day to day operational duties.
• As a User, comply with the Company’s ITC policy.
• To attend to the environmental trainings that are locally required.
• To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
• To know and to comply with the procedures, instructions and action plans established by Vertiv Spain.

Required qualifications & Experience

Technical School/Vocational Training in Electrical/Electronic.

Basic Level in English.

Demonstrable experience will be valued in technical service area working in a service or test environment of UPS equipment.

Computer Literate.

Valid Driving License, travel availability, weekend availability (frequently scheduled with little notice).

Occasional heavy lifting required.

Competencies & attitudes

• Excellent customer service skills.
• Self-starter, ability to effective plan, organize, and manage time effectively.