Ukrainian speaking Player Support( who has residency Card to work in Portugal)

The lemon Consulting; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A gaming support company based in Lisbon, Portugal, is seeking a Player Support representative. You will provide customer support via phone, email, and chat, assisting users with technical issues and payment-related inquiries in a dynamic, team-oriented environment. The ideal candidate is fluent in Ukrainian and proficient in English. The role offers a competitive salary, training support, and various employee perks including private health insurance and relocation assistance.

Serviços

Productivity bonus

Sponsored yearly flight back home

Partially paid two weeks training

Private health insurance

Relocation support

Free Portuguese classes

Water sport activities

Qualificações

• Fluent in Native Ukrainian and proficient in English (C1/B2).
• Ability to thrive in dynamic, team-focused environments.
• Capacity to handle stressful situations effectively.

Responsabilidades

• Provide customer support via telephone, email, and chat.
• Assist users with payment-related issues and account management.
• Deliver technical support for gaming products.

Conhecimentos

Native Ukrainian

C1 English

B2 English

Decision-making

Team collaboration

Descrição da oferta de emprego

Overview

Position: Player Support

Location: Lisbon, Portugal

Employment type: Full-time

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, from 07:00 to 18:00.

Remuneration: Base salary.

Responsibilities

• Provided customer support via telephone, email, and chat
• Assisted users with payment-related issues and account management
• Delivered technical support for gaming products, including installation and device synchronization
• Offered guidance and troubleshooting for console and software use
• Advised customers on purchasing decisions and product compatibility

Requirements

• Native Ukrainian, C1 and B2 English, both oral and written
• The ability to thrive in a dynamic, team-focused and structured environment
• An ability to make decisions based on rules and policies
• A passion for helping others achieve results
• An ability to handle potentially stressful situations.

Offer

• Productivity bonus
• Sponsored yearly flight back home
• Partially paid two weeks training
• Shifts on weekly rotation with colleagues covering 24/7 line operating hours
• Private health insurance
• Relocation support with flight costs reimbursement and a room
• Support of employees experienced in helping relocate colleagues
• Free Portuguese classes
• Water sport activities, soft trekking and more
• A dynamic and creative team with positive and friendly atmosphere
• And many others!