Turkish-Speaking Tech Support Specialist - Lisbon On-Site

Ignite.; Sintra; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Training & Development

Career Growth

Modern Workspace

Job summary

Ignite, a premier global tech and social media platform, seeks a Lisbon-based brand ambassador and digital consultant. You will empower SMBs by resolving complex technical challenges, handling inquiries, and partnering with merchants to optimize digital advertising performance on our platform.

The role is 100% on-site in Lisbon with multi-channel support, troubleshooting, and coaching on self-service tools, while maintaining CRM records and complying with data protection guidelines.

Qualifications

• Turkish language proficiency required for internal communications and training.
• English (B2+) required for internal communications and tools.
• Strong digital literacy and ability to multitask across CRM, chat, and browser tabs.

Responsibilities

• Omnichannel engagement across live chat, email, and phone.
• Technical troubleshooting of account configurations, billing, and ad performance issues.
• Coach merchants on self-service tools and platform features to improve campaign efficiency.
• Escalate recurring technical issues to engineering with actionable insights.
• Document all interactions in CRM while following data protection guidelines.

Skills

Turkish language proficiency

English (B2+)

Digital literacy

Multitasking

Tools

CRM software

Live chat tools

Email ticketing system

Job description

Ignite, a premier global tech and social media platform, seeks a Lisbon-based brand ambassador and digital consultant. You will empower SMBs by resolving complex technical challenges, handling inquiries, and partnering with merchants to optimize digital advertising performance on our platform.

The role is 100% on-site in Lisbon with multi-channel support, troubleshooting, and coaching on self-service tools, while maintaining CRM records and complying with data protection guidelines.