Turkish Customer Advisor- Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

A leading BPO company in Lisbon seeks a Customer Support Agent fluent in Turkish. You will handle customer inquiries, resolve service issues, and maintain data. Competitive benefits and opportunities for growth are provided. English knowledge is also required, as well as the flexibility to work in shifts.

Serviços

Private health insurance after 6 months

Standard insurance benefits

Qualificações

• Fluency in Turkish (Native).
• Good knowledge of English (B2 level).
• Availability to work in rotating shifts.

Responsabilidades

• Answer to inbound calls and customer inquiries.
• Resolve customer service issues in a timely manner.
• Maintain accurate data input on customer service database.

Conhecimentos

Fluency in Turkish

Good knowledge of English (B2 level)

Good listening skills

Team spirit

Flexibility

Descrição da oferta de emprego

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Turkish Customer Advisor- Lisbon, Portugal, Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

582dccdcde7b

Job Views:

6

Posted:

24.08.2025

Expiry Date:

08.10.2025

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Job Description:

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries.
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in Turkish (Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Any kind of previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility.
• Private health insurance after 6 months of contract signature (additionally to the standard insurance);