Trilingual Customer Support Advisor – Dutch and German

Language Matters; Portugal; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading automotive company in Portugal is seeking a Customer Support Advisor fluent in Dutch, German, and English, with a preference for French. The role involves managing breakdown cases and providing excellent customer service. This position requires availability for 24/7 shifts and offers a flexible remote work arrangement. Competitive benefits include a 13th month salary, meal card, and relocation support if moving from abroad.

Serviços

Competitive salary

Meal card

Transport allowance

Relocation support

Qualificações

• Fluency in Dutch, German, and English; French is a plus.
• Previous experience in a customer service role is desirable.
• Great communication skills and team spirit.

Responsabilidades

• Manage breakdown cases all over Europe.
• Partner with colleagues to find the best solution.
• Communicate with customers to understand their needs.

Conhecimentos

Fluency in Dutch

Fluency in German

Fluency in English

Conversational French

Great communication skills

Team spirit

Descrição da oferta de emprego

Overview

One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Dutch, French and German language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible.

Responsibilities

• Manage breakdown cases all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

About you

You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritize tasks and have a great time-management. The role is 24/7 so you will need to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance etc. If you move from abroad, the company will support with relocation by covering the accommodation for the first month.

Profile

• You have fluency/conversational skills in Dutch, German and English – French would be a plus
• Previous experience in a customer service role is desirable
• Great communication skills and team spirit
• You are based in Ghent, Belgium or open to relocate (relocation package offered)

How to apply

To apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment agency in relation to this vacancy.