Training & Development Associate

CTI Clinical Trial and Consulting Services; Lisboa; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work from home opportunities

Health benefits

Paid vacation

Job summary

CTI Clinical Trial and Consulting Services is seeking a Training & Development Administrator to manage LMS, onboarding of regulated hires, and PST LMS administration. You will coordinate courses, documents, and completion certificates, while supporting CTI University programs and SharePoint sites.

The role requires a bachelor’s degree, experience with complex electronic systems, and strong communication. Hybrid work options, comprehensive benefits, and ongoing training are offered.

Qualifications

• Bachelor’s degree required.
• Experience using complex electronic systems.
• Customer service experience.
• Ability to think critically and learn new systems.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Strong written and spoken communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Good judgment and decision-making abilities.
• Understanding of training needs and delivery methods.
• Experience coordinating LMS and training programs is a plus.

Responsibilities

• Collaborate with all departments to identify and coordinate training needs.
• Function as an LMS administrator and onboard regulated new hires.
• Maintain user credentials and add courses and documents in LMS/DMS.
• Maintain training documentation for external training and complete helpdesk tickets.
• Serve as PST LMS administrator and connect PST groups and departments.
• Ensure transfer of completion certificates from LMS to eTMF.
• Provide user support for PST Helpdesk tickets and assist Training and Development staff.
• Coordinate CTI University Lecture Series and market trainings to employees.
• Maintain CTI University SharePoint with HR and Training teams.
• Assist in organization-wide training needs assessments and policy implementation.

Skills

LMS administration

LMS onboarding

Customer service

Critical thinking

Microsoft Office

Written & verbal communication

Multitasking

Decision making

Training needs analysis

Organization

Education

Bachelor’s degree

Tools

SharePoint

eTMF

DMS

Helpdesk ticketing

Job description

• Collaborate with all departments to identify and coordinate the delivery of training needs
• Function as an LMS administrator:
• Facilitate LMS onboarding of regulated new hires
• Maintain user credentials in LMS
• Addition of courses in LMS and documents in DMS
• Maintenance of training documentation for external training
• Completion of Helpdesk tickets
• Function as a Project Specific Training LMS administrator:
• Create PST groups in the eTMF
• Create PST courses in the LMS and configure PST LMS departments
• Connect users to the applicable PST department in the LMS
• Ensure the transfer of Certificates of Completion from the LMS to the eTMF
• Provide user support for PST Helpdesk tickets
• Serve as a resource for Training and Development Associate
• Coordinate the CTI University Lecture Series
• Market available training to employees and provide necessary information about sessions
• Manage and maintain CTI University SharePoint site by coordinating with HR and other Training and Development department associates
• Assist in conducting organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Communicate regularly with Director-level personnel to ensure consistent implementation of company policies and procedures are being followed and serve as a resource in this area
• Collaborate with Quality Assurance (QA) and other functional areas to revise Training SOPs as necessary
• Conduct follow-up for all completed trainings to evaluate and measure results

What You'll Bring:

• Bachelor’s degree
• Experience using complex electronic systems
• Customer service experience
• Ability to think critically
• Proficient in Microsoft Office Products: Word, Excel, PowerPoint
• Ability to learn and utilize electronic systems
• Ability to communicate effectively in written and spoken form
• Ability to multitask, track and maintain organization in a fast-paced changing environment
• Ability to use good judgment in decision making
• Understanding of the training needs of the company
• Advanced organizational skills with the ability to handle multiple assignments

About CTI

CTI Clinical Trial and Consulting Services is a global, privately held, full-service clinical contract research organization (CRO) focused on the advancement of treatments for chronically and critically ill patient populations. We assist clinical research throughout the lifecycle of development, from drug concept to commercialization. CTI is headquartered in the Greater Cincinnati, OH region with global operations in collaboration with pharmaceutical, biotechnology, and medical device firms. For more information, visit www.ctifacts.com

Why CTI?

• Advance Your Career – We support career progression through a structured mentoring program and leadership courses that provide the support needed to grow. We also value ongoing education and training through tuition reimbursement and a dedicated training department.
• Join an Award-Winning and Valued Team – We have an award-winning unparalleled culture that can be felt by our employees across 60 countries. We support a work-life balance and the importance of time with family by offering generous health benefits and vacation packages, hybrid work from home opportunities, and paid parental leave. We also encourage care for the world around us through our unique CTI Cares program.
• Make a Lasting Impact – We focus on moving medicine forward by working on treatments for chronically and critically-ill patients, who depend on us to bring life-changing therapies to market.