Technical Support Specialist (Dutch)

TOPTALENT; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A recruiting agency in Lisbon is seeking a Technical Support Specialist fluent in Dutch. The role involves assisting customers through various channels with product issues, troubleshooting, and documentation. Ideal candidates will have prior experience in technical support, strong communication skills, and proficiency in English. This position offers a hybrid working environment and benefits including lunch vouchers and transportation allowance.

Serviços

Lunch vouchers 10,20 EUR per day

Hybrid working (evenings/weekends)

40 EUR transportation allowance or company shuttle

Additional birthday day off

Guidance and tools to reach career potential

Qualificações

• Native/fluent in Dutch (C1) and proficient in English (B2).
• High school diploma or equivalent; technical training or certifications are a plus.
• Experience in a customer-facing technical support role, ideally in a contact centre.
• Basic knowledge of electrical systems or IoT devices.
• Strong communication skills with the ability to explain technical issues.
• Proficient in using CRM or ticketing tools for support tracking.
• Willingness to work in shifts including weekends and holidays.

Responsabilidades

• Provide customer support through phone, email, or chat for product issues.
• Perform initial troubleshooting, including checks on power and network status.
• Guide users through standard support procedures.
• Escalate unresolved issues to higher-level support teams.
• Contribute to knowledge base updates and process improvements.
• Manage support cases based on priority and urgency.
• Document all customer interactions and technical diagnostics.
• Monitor trends in support issues for reporting.
• Stay updated on product developments and support protocols.
• Ensure compliance with operational and safety standards.

Descrição da oferta de emprego

Position

Technical Support Specialist (Dutch)

Location

Lisbon, Portugal

Employment type

Full-time

Remuneration

Base salary

Responsibilities

• Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
• Perform initial troubleshooting, including checks on power, network status, and device interfaces.
• Guide users through standard support procedures such as resets, connection checks, and app configurations.
• Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
• Contribute to knowledge base updates and suggest process improvements based on recurring issues.
• Manage support cases based on priority, service agreements, and issue urgency.
• Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
• Monitor trends in support issues and report insights to improve product reliability.
• Stay updated on product developments, software updates, and support protocols.
• Ensure all remote support activities comply with operational and safety standards.

Qualifications

• Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2).
• High school diploma or equivalent; technical training or certifications are a plus.
• Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.
• Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.
• Familiarity with technical standards or protocols is an advantage.
• Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Proficient in using CRM or ticketing tools for support tracking.
• Willingness to work in shifts, including weekends and holidays.
• Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.
• Able to work in a hybrid setup; local residency may be required based on operational needs.

Offer

• Lunch vouchers 10,20 EUR per day.
• Hybrid working (evenings/weekends).
• 40 EUR transportation allowance or company shuttle.
• Additional birthday day off.
• Guidance and tools to reach career potential.

Application

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2