Technical Support Advisor (Portuguese-speaking)

Phiture; Oeiras; Presencial; EUR 16 000 - 20 000; Tempo integral

Resumo da oferta

A leading technology company is looking for a Portuguese-speaking Technical Support Advisor to join their team. This on-site role in La Coruña involves providing technical assistance to customers, troubleshooting, and ensuring excellent support. Candidates must be fluent in Portuguese and English and possess strong problem-solving skills. The company offers a full-time permanent contract with comprehensive training and relocation support.

Serviços

Comprehensive training

Opportunities for growth and promotion

Excellent work-life balance

Relocation support available

Qualificações

• Training or professional experience in IT technologies, especially Cloud solutions.
• Customer-oriented mindset with the ability to adapt to different user needs.

Responsabilidades

• Provide technical support to customers on products.
• Diagnose and resolve software and configuration issues.
• Handle customer inquiries with empathy and clarity.
• Use logical thinking to identify root causes.

Conhecimentos

Native Portuguese

Advanced English

Problem-solving skills

Communication skills

Descrição da oferta de emprego

Start date: ASAP

Location: La Coruña, Spain (on-site)

Department: Technical Support

Salary: 19,738 € gross per year

Schedule: Monday to Friday, 9:00 AM – 6:00 PM (full-time, 39h/week)

About The Role

We are looking for a Portuguese-speaking Technical Support Advisor to join our support team in La Coruña.

In this role, you will help customers solve technical issues, provide guidance, and deliver a high-quality support experience in a professional and multicultural environment.

Responsibilities

• Provide technical support to customers on products
• Diagnose and resolve software and configuration issues efficiently and professionally.
• Handle customer inquiries with empathy, patience, and clarity.
• Use critical and logical thinking to identify root causes and deliver effective solutions.
• Collaborate with internal teams to elevate complex cases when necessary.

Requirements

• Native Portuguese and advanced English (spoken and written).
• Training or professional experience in IT technologies, especially Cloud solutions.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• A customer-oriented mindset, with the ability to adapt to different user needs.

What We Offer

• Full-time, permanent contract (39 hours/week).
• Monday to Friday schedule enjoy your weekends off!
• A positive and multicultural work environment.
• Comprehensive training on Microsoft products and cutting-edge technologies.
• Great opportunities for growth and promotion, both nationally and internationally.
• Excellent work-life balance.
• Relocation support available for candidates moving from outside La Coruña.

Join our team!

If youre passionate about technology, problem-solving, and helping people, this is your opportunity to build a rewarding career in one of the worlds leading tech environments.