Technical Support

Cross Border Talents; Lisboa; Presencial; EUR 20 000; Tempo integral

Resumo da oferta

A leading technical support firm is seeking a Technical Support Advisor to join their on-site team in A Coruña, Spain. Candidates should be fluent in English or Portuguese and have experience in technical support or IT technologies. This position offers a full-time permanent contract, a competitive annual salary of €19,738 gross, and several benefits including paid training and relocation assistance for eligible candidates.

Serviços

Relocation bonus

Paid training

Career development opportunities

Excellent work-life balance

Qualificações

• Native or fluent English or Portuguese (B2 level or higher).
• Experience in IT technologies, particularly in cloud solutions.
• Ability to work independently and in a team.

Responsabilidades

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Conhecimentos

Technical support experience

Communication skills

Customer service orientation

Analytical thinking

Formação académica

Education in IT technologies

Descrição da oferta de emprego

Overview

Technical Support Advisor (English or Portuguese-Speaking) On-Site in Spain | A Coruña

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500
• Paid, comprehensive training on cutting-edge technologies.
• Multicultural and friendly work environment.
• Excellent work-life balance.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.