Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation

Cross Border Talents; Coimbra; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A remote customer support company is seeking a C2 Italian speaker with strong English skills for a customer support role in Portugal. You will manage inquiries via phone and email, ensuring customer satisfaction while promoting products and achieving sales goals. The position includes a performance bonus, meal allowance, and health insurance from the first day of work.

Serviços

Performance Bonus up to 225 gross/month

Meal Allowance of 7.23€ per workday

Health Insurance included after 6 months

Reimbursement of airfare up to 400€

Shared apartment accommodation for 12 months

Qualificações

• EU nationality or Portuguese residence permit required.
• Previous experience in sales is a plus.
• Availability to work on rotational shifts.

Responsabilidades

• Manage incoming inquiries via phone, email, and chat.
• Assist with deliveries, warranty processes, and refunds.
• Achieve quarterly sales targets while providing excellent customer service.

Conhecimentos

C2 Italian speaker

B2 English proficiency

Strong communication skills

Empathy

Customer focus

Tech-savvy

Ability to learn quickly

Experience in customer service

Formação académica

Minimum high school diploma

Ferramentas

CRM platforms

Descrição da oferta de emprego

Overview

We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date: 05 June 2025

Contract: 6 months (renewable)

Location: Remote from mainland Portugal

Languages Required

Key Responsibilities

• Customer Interaction: Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
• Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
• Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
• Sales Support: Recommend and promote products during inbound calls to boost revenue.
• Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
• Order Management: Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

Candidate Profile

• C2 Italian speaker with solid B2 English (mandatory)
• Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
• Minimum high school diploma (mandatory)
• Strong communication skills, empathy, and customer focus
• Tech-savvy with the ability to quickly learn tools and systems
• Previous experience in customer service is preferred
• Experience in sales is a plus
• Availability to work on rotational shifts
• Performance Bonus: Up to 225 gross/month
• Meal Allowance: 7.23€ per workday (via meal card)
• Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

• Monday to Saturday (including bank holidays)
• Rotational shifts between 08:00 and 19:00 (8 hours/day)
• Days Off: Sunday + 1 rotating day

Relocation Support

• Reimbursement of airfare at the end of the 6th month of the contract - up to 400 in Economy class
• Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)

If you are interested in learning about a project for a Tech brand, what are you waiting for?

Required Skills

Relocation Workday Chat CRM Refunds Recruiting Salary Compensation Timelines Communication Skills Deliveries Transportation Insurance Availability Customer Satisfaction Records Email Customer Service English Sales Communication Management