Team Leader (Italian) - Multilingual CX Lead, Relocation

Atlean World; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global HR solutions provider is seeking a Team Leader with Italian to lead a dynamic team in Lisbon. The role involves enhancing team performance, implementing training programs, and acting as a communication link between management and team members. Candidates should be fluent in German and proficient in English with experience in a supervisory role. Attractive benefits include a competitive salary, meal vouchers, and private health insurance.

Serviços

Attractive Bonus

Meal vouchers

Relocation Assistance

Permanent employment contract

Private health insurance from day 1

Qualificações

• Proven experience in a team leader or similar supervisory role.
• Experience in customer service is a plus.

Responsabilidades

• Lead a team of customer service agents, ensuring high-quality performance and customer satisfaction.
• Implement training programs aimed at improving team skills and knowledge.
• Monitor team performance metrics and provide regular feedback.
• Serve as the main communication link between management and team members.
• Resolve any issues and escalate as necessary to maintain team morale and efficiency.

Conhecimentos

Fluency in German

Proficiency in English

Strong interpersonal and communication skills

Ability to motivate and develop a team

Excellent time management and organizational skills

Ferramentas

CRM systems

Office software

Descrição da oferta de emprego

A global HR solutions provider is seeking a Team Leader with Italian to lead a dynamic team in Lisbon. The role involves enhancing team performance, implementing training programs, and acting as a communication link between management and team members. Candidates should be fluent in German and proficient in English with experience in a supervisory role. Attractive benefits include a competitive salary, meal vouchers, and private health insurance.