Team Leader: Car Rental Ops & Customer Service Lead

Centauro Rent a Car - Alquiler de coches; Maia; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading car rental company in Porto is seeking a proactive Team Leader to supervise daily office operations, ensure service quality, and foster a positive work environment. The ideal candidate will have at least 3 years of experience in the car rental industry and strong customer service skills, along with the ability to motivate and lead a team. This full-time position offers a fixed salary with performance-based incentives.

Serviços

Ongoing training

Salary based on incentives and commissions

Qualificações

• At least 3 years of experience in the Rent a Car business.
• Experience as coordinator of another operator is valued.
• Knowledge of operational details pertaining to vehicle incidents.

Responsabilidades

• Supervise daily operations of the office.
• Ensure provision of subcontracted services.
• Encourage cross-selling of services within the team.
• Assist customers in operational management.
• Maintain a positive work atmosphere and employee engagement.
• Report to the Branch Manager on operations and results.

Conhecimentos

Customer orientation

Commercial acumen

Office Automation

Fluent English

Descrição da oferta de emprego

A leading car rental company in Porto is seeking a proactive Team Leader to supervise daily office operations, ensure service quality, and foster a positive work environment. The ideal candidate will have at least 3 years of experience in the car rental industry and strong customer service skills, along with the ability to motivate and lead a team. This full-time position offers a fixed salary with performance-based incentives.