Team Lead GBS HR Services

adidas; Porto; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

adidas | Porto, Portugal is seeking a Team Leader for GBS HR Services - Mobility Operations to lead day-to-day mobility operations across EMEA. You will manage relocations, assignments, immigration, and tax coordination in line with global policies, SLAs and compliance.

You will recruit, coach, and evaluate Mobility Specialists, drive performance, and partner with HR Business Partners, Payroll, and Legal to uphold a seamless employee experience and governance standards.

Qualificações

• Bachelor's degree in HR, Business Administration, or related areas.
• 4+ years of progressive work experience in HR, with leadership experience.
• Prior experience leading or coordinating teams in a high-volume, process-driven environment.
• Broad and deep theoretical understanding of job function.

Responsabilidades

• Oversee end-to-end EMEA mobility operations (relocations, assignments, immigration, tax coordination) in line with policies, SLAs and regulatory requirements.
• Act as first-level escalation point for complex or sensitive mobility cases.
• Ensure timely issue resolution and appropriate escalation to senior management.
• Monitor service quality, cycle times, and backlog to ensure stable delivery.
• Lead, coach, and develop a team of Mobility Specialists / Senior Specialists.
• Set performance goals, KPIs, and priorities aligned with GBS Mobility objectives.
• Conduct regular performance reviews and development planning.
• Drive onboarding, upskilling, and knowledge sharing to build resilience.
• Foster a quality-first, customer-centric and continuous improvement mindset.

Conhecimentos

People leadership

Stakeholder management

Process improvement

Risk awareness

MS Office

English proficiency

Formação académica

Bachelor's degree in HR/Business Administration

Descrição da oferta de emprego

Purpose & Overall Relevance for the Organization

The Team Leader GBS HR Services - Mobility Operations - will be responsible for the day-to-day operational leadership and delivery of EMEA mobility services within the GBS mobility organization.

Reporting to the Senior Manager of Mobility Operations, this role ensures high-quality, compliant, and timely execution of mobility processes while fostering a strong performance culture within the team.

The role plays a critical part in translating global mobility standards and governance frameworks into operational excellence, ensuring a consistent employee experience across EMEA region and supporting the company’s global talent strategy.

As a People Manager, this role will ensure that enough structure and resources are in place to execute the roadmap, delivery of people and process changes. This position will be responsible for the recruitment, coaching and performance management of the direct reports.

Key Responsibilities

Operational Delivery & Case Management

• Ensure end-to-end execution of EMEA mobility operations (e.g. relocations, assignments, immigration, tax coordination) in line with global policies, SLAs, and regulatory requirements.
• Act as the first level escalation point for complex, non-standard, or sensitive mobility cases;
• Accountable toresolve issues efficiently or escrow appropriately to senior management.
• Monitor service quality, cycle times, and backlog to ensure stable and predictable delivery.
• Ensure accurate documentation, proper case tracking, and adherence to internal controls.
• Lead, coach, and develop a team of Mobility Specialists / Senior Specialists.
• Set clear performance goals, priorities, and KPIs aligned with GBS Mobility objectives
• Conduct regular performance reviews, feedback conversations, and development planning.
• Drive onboarding, upskilling, and knowledge sharing to build subject-matter depth and operational resilience.
• Foster a quality-first, customer-centric, and continuous improvement mindset within the team.

Stakeholder & Business Partnership

• Act as the primary operational interface for HR Business Partners, Talent Acquisition, Rewards / Cross Border Employment (CBE), Payroll, Finance, and Legal for assigned mobility populations.
• Collaborate closely with the Global Mobility COE (CBE) and the Senior Manager to ensure alignment with global standards, changes, and initiatives.
• Support communication with external vendors (e.g. immigration, relocation, tax providers) on operational topics and service issues.
• Ensure processes are executed in compliance with immigration, tax, labor law, and internal audit requirements.
• Proactively identify operational risks, data quality issues, or control gaps and implement mitigating actions.
• Support internal and external audits by ensuring documentation readiness and timely responses.
• Identify and drive process improvements, standardization opportunities, and automation initiatives within the team’s scope.
• Contribute to the rollout of new tools, policies, or ways of working.
• Use operational insights and reporting to support performance discussions and decision-making.

Key Relationships

• Cross-Border Employment (CBE) & Rewards
• HR Services & Payroll
• HR and Talent Acquisition / People & Culture
• Legal and Finance

Knowledge Skills and Abilities

• Proficiency in MS-Office (Word, Excel, PowerPoint).
• Ability to read, write and communicate in English in a business setting.
• Ability to work in a fast-paced environment with a multi-team environment to achieve consensus decisions, always having adidas consistent growth in mind.
• Strong organizational and prioritization skills with the ability to manage multiple cases and deadlines.
• Hands-on problem-solving mindset with attention to detail and risk awareness.
• Continuous improvement mindset and openness to change and digitalization.
• Strong customer focus and stakeholder management skills.
• Proven people leadership experience in an operational or shared services environment.
• Ability to coach, guide and manage a team.
• Ability to provide a clear framework for performance to direct reports.

Requisite Education and Experience / Minimum Qualifications

• Bachelor's degree in HR, Business Administration, or related areas.
• 4+ years of progressive work experience in HR, with leadership experience.
• Prior experience leading or coordinating teams in a high-volume, process-driven environment.
• Broad and deep theoretical understanding of job function.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

- Culture Starts With People, It Starts With You -

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.