Team Lead Customer Support (m/f/d)

ClearOps GmbH; Faro; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading supply chain tech startup in Faro is seeking a Team Lead Customer Support to manage their support team. The role involves ensuring exceptional service for customers, optimizing processes, and driving team development. The ideal candidate has over 3 years of technical customer support experience, including leadership. Strong communication skills in English and familiarity with systems like Zendesk are essential. Join us to shape our growing company and make an impact in the industry.

Serviços

Professional growth opportunities

Flat hierarchies

Workation opportunities

Joint team events

Qualificações

• 3+ years of experience in technical customer support.
• At least 1 year in a leadership position.
• Knowledge of supply chain processes or SaaS solutions.

Responsabilidades

• Lead and manage the Customer Support team.
• Ensure high levels of customer satisfaction.
• Coach and develop team members.

Conhecimentos

Technical customer support experience

Leadership skills

Excellent communication in English

Organizational abilities

Problem-solving skills

Ferramentas

Zendesk Support

Jira

Salesforce

Descrição da oferta de emprego

Your mission

About ClearOps
ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.

The Role
As the Team Lead Customer Support, you will manage our support team, ensuring our customers receive exceptional service. You will combine hands-on technical support with leadership responsibilities, optimize processes, and drive continuous team development.

Your profile

Key Responsibilities:

• Lead and manage the Customer Support team (both technically and organizationally)
• Ensure high levels of customer satisfaction and service quality
• Prioritize and escalate customer inquiries where needed
• Coach and develop team members to improve their skills and performance
• Collaborate closely with Product, Engineering, and Customer Success teams to enhance our product and customer experience
• Analyze support data, identify trends, and derive actionable improvements
• Support the selection and implementation of support tools (e.g., ticketing systems)

Who You Are:

• 3+ years of experience in technical customer support or a similar role, including at least 1 year in a leadership position
• Strong technical mindset and passion for technology
• Excellent communication skills in English (C1 level)
• Strong organizational and problem-solving abilities
• Experience working with Zendesk Support and Knowledge. Additional ticketing systems are a plus (e.g.Jira, Salesforce)
• Ability to balance strategic thinking with hands-on execution
• Knowledge of supply chain processes, data analytics, or SaaS solutions
• SQL or database knowledge is a plus but not mandatory
• Familiarity with product development and testing processes

Why us?

ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways:

• Professional Growth:Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation:Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM:Joint team events, such as Culture Week.
• Workation:Combine vacation and work and work from wherever you want.

Are You Ready to Make an Impact?
If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.

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