(Swedish) Technical Customer Advisor - Search Engine Project

Eugenia Talent; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading search engine company in Lisbon is seeking a native Swedish-speaking Technical Customer Advisor. In this full-time role, you will assist customers via various communication channels, providing technical support and ensuring high service quality. Ideal candidates possess excellent communication skills in Swedish and intermediate English, with a problem-solving mindset. Attractive salary and relocation benefits are included.

Serviços

Attractive salary package with performance bonuses

Accommodation provided for a special fee

Relocation flight reimbursement

Initial training and continuous learning opportunities

Team building activities

Qualificações

• Fluent in Swedish with good English communication.
• Experience in technical support is preferred.
• Strong problem-solving and customer care skills.

Responsabilidades

• Assist customers via phone, email, and chat.
• Provide technical assistance on the platform.
• Document relevant information in the system.

Conhecimentos

Excellent communication skills in Swedish

Intermediate level in English

Technical troubleshooting

Problem solver mindset

Time management

Multi-tasking

Descrição da oferta de emprego

Overview

(Swedish) Technical Customer Advisor - Search Engine Project

About the job

Full-time position

Key languages

Native level of Swedish

Sector

Customer Service / Technical support

About our Client

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native Swedish and you would like to work in Lisbon, reach out to us!

The Offer

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished.
• Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements

• Excellent communication skills in Swedish and intermediate level in English
• Experience in technical troubleshooting is a plus
• Genuine care giver with a problem solver mind.
• Able to multi-task, proactive and good with time management
• Comfortable with phone calls, email writing and social media
• Attractive salary package with performance bonuses
• Permanent contract
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!