Swedish-speaking Customer Support Representative

Cross Border Talents; Lisboa; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer service company in Lisbon is seeking a Customer Support Representative fluent in Swedish. In this role, you'll manage customer queries through various channels, ensuring satisfaction and smooth interactions. Ideal candidates will have strong interpersonal skills and previous experience in customer service. The company offers an attractive salary package, relocation support, and the opportunity for career growth.

Serviços

Attractive salary package and performance bonuses

Paid training

Relocation support

Private health insurance

Wellness perks

Work-from-home options

Qualificações

• Native or fluent in Swedish is required.
• Excellent communication skills are necessary.
• Previous customer service experience is a plus.

Responsabilidades

• Handle customer queries via phone, email, and live chat.
• Provide excellent customer care and troubleshoot issues.
• Collaborate with departments to resolve complex cases.

Conhecimentos

Fluent in Swedish (C1/C2 level)

Good command of English (B2 level or above)

Excellent interpersonal and communication skills

Ability to manage multiple tasks and remain calm under pressure

Ferramentas

CRM systems

Email tools

Descrição da oferta de emprego

Job Summary

We are looking for a Customer Support Representative who speaks Swedish fluently to join our customer service team. In this role, you will provide exceptional support to customers from Sweden and ensure a smooth and positive experience with our products or services.

Key Responsibilities

• Handle incoming customer queries via phone, email, and live chat in Swedish
• Offer accurate and timely information related to orders, accounts, products, or technical issues
• Provide excellent customer care, troubleshooting, and case resolution
• Follow internal guidelines and use tools like CRM systems to document interactions
• Collaborate with other departments to collaborate and resolve complex cases
• Meet or exceed customer satisfaction and performance targets
• Stay up to date with company products and procedures

Candidate Requirements

• Native or fluent in Swedish (C1/C2 level)
• Good command of English (B2 level or above)
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and remain calm under pressure
• Familiarity with computer systems, email tools, and CRM platforms
• Previous customer service or call center experience is a plus
• Flexible with working hours (shifts may include weekends or holidays)

What We Offer

• Attractive salary package and monthly performance bonuses
• Paid training to set you up for success
• Relocation support: Flight ticket + up to 2 weeks' hotel stay
• Private health insurance and wellness perks
• Modern, inclusive, and friendly work environment
• Opportunities for career growth within the company
• Work-from-home options available depending on project/client