SuccessFactors Consultant

ISS A/S; Porto; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A global facilities services company is seeking a SuccessFactors Consultant in Porto to support customers by interpreting HR IT landscapes and resolving incidents. The ideal candidate has a fundamental understanding of the Hire-to-Retire process in SAP SuccessFactors, accreditation in Employee Central, and experience with incident management tools like Jira. This position offers a hybrid working model with comprehensive benefits including health insurance and annual leave.

Serviços

22 days of annual leave + 3 company leave days

Health insurance

Modern office in Porto

Free parking and gym access

Snacks and drinks at the office

Responsabilidades

• Support customers by interpreting HR IT landscapes and resolving incidents.
• Conduct initial diagnosis and validate relevance of requests.
• Work with unassigned cases in Jira and provide necessary information.
• Resolve simple locked workflow issues in Employee Central.
• Perform regression testing on resolved incidents.

Conhecimentos

Fundamental understanding of the Hire-to-Retire process in SAP SuccessFactors

SuccessFactors Accreditation for Employee Central

Experience with Jira and Confluence

Comfortable with common office tools

Ability to work in an international team

Strong commitment to customer satisfaction

Proactive communication skills

Ability to resolve incidents quickly

Ferramentas

SAP SuccessFactors

Atlassian Jira

Confluence

WebEx

Teams

SharePoint

Outlook

Word

Excel

Descrição da oferta de emprego

Overview

As a global leader in facilities services, ISS connects people and places to make the world work better. In the ISS Tech Team, you will work in our Portugal and Poland hubs, developing innovative integrated solutions for the facility management industry.

Role

SuccessFactors Consultant – you will support our customers by interpreting HR IT landscapes, resolving incidents, and improving solution adoption within SuccessFactors.

Location

Porto, Portugal or Warsaw, Poland

Work type

Hybrid

What you will do

• Participate in incident and problem solving requested from end users.
• Conduct initial diagnosis, validate relevance and determine whether it is IT or process related.
• Ensure all information needed for Level 2 is available before dispatching.
• Work with unassigned cases in Jira: reassign, dispatch and comment as required.
• Provide “how to” guides to customers when a resolution is known.
• Resolve simple locked workflow issues in Employee Central.
• Explain main data flows in the HR IT system landscape to end users.
• Perform regression testing on resolved incidents by Level 2 and Level 3 support.
• Update FAQ, knowledge articles and workbooks as needed.

What makes you fit

• Fundamental understanding of the Hire-to-Retire process in SAP SuccessFactors.
• SuccessFactors Accreditation (SFX) for Employee Central, Onboarding and Recruiting Management.
• Experience with incident management tools such as Atlassian Jira and Confluence.
• Comfortable expert user of common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel.
• Ability to work efficiently in a geographically dispersed international team.
• Strong commitment to delivering high customer satisfaction.
• Proactive communication and collaboration with team members.
• Ability to resolve incidents in a timely manner.

What we offer

• 22 days of annual leave per year + 3 company leave days.
• Permanent contract.
• Health insurance (employee).
• Modern, well-equipped office in the heart of Porto.
• Free parking and gym access.
• Snacks and drinks at the office.

Why ISS

ISS is more than a service provider; we are a partner in our customers’ success. We focus on exceptional service moments, transformative workspaces, and a supportive culture that empowers people to deliver outstanding results.

Recruitment Process

1. Job search – browse the ISS Career Site.
2. Application – click “Apply now” and complete the steps.
3. Screening – our recruiting team reviews your application.
4. Interview(s) – we get to know you better and answer any questions.
5. Job offer – if successful, we send an offer and onboard you.