Streaming Platform Advisor (Italian Speaker)- 2000 Signing Bonus

Cross Border Talents; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A recruitment agency is looking for a Streaming Platform Advisor to work remotely in Portugal. This role involves customer support, addressing viewer inquiries through phone, chat, and email. The ideal candidate should speak Italian and English and possess a high school diploma. Emphasis will be on excellent customer service and technical support. A welcome bonus and various allowances are included.

Serviços

Welcome Bonus: 2000€

Performance Bonus

Compensation Bonus

Daily Allowance

Transportation Allowance

Healthcare covered from day 1

Qualificações

• Italian (C2) + English (B2) required.
• Experience in Customer Support preferred.
• High School Diploma mandatory.
• Need to have EU citizenship or Portuguese residence permit.

Responsabilidades

• Serve as the first point of contact for viewers.
• Provide enthusiastic customer service.
• Assist users via phone, chat, and email.
• Support with software functionality inquiries.
• Troubleshoot system configurations.
• Document customer interactions accurately.

Descrição da oferta de emprego

Job Description

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal.

Position: Streaming Platform Advisor

Location: Remote

Contract Type: 6 months contract (opportunity of renewal)

Starting Date: 31 July 2024

Shifts:

• Monday to Sunday (including bank holidays)
• 07:00 AM - 09:00 PM (8 hours per day in rotational shifts)
• 2 Days Off: rotational days

Compensation and Benefits:

• Welcome Bonus: 2000€
• Salary
• Performance Bonus
• Compensation Bonus
• Daily Allowance
• Transportation Allowance
• Healthcare: Free from day 1 (fully covered after 6 months)

Requirements:

• Italian (C2) + English (B2)
• Experience in Customer Support (preferable)
• Internet with fiber
• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card/permit (mandatory)
• Availability to work in shifts (mandatory)

Job Responsibilities:

• First point of contact for viewers and a critical brand ambassador.
• The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service.
• Assist viewers through phone, chat and emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality.
• Provide technical support, troubleshooting system configurations, and network settings.
• Provide accurate and real-time responses to the viewer's inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Are you excited about this opportunity?

Required Skills

Bonus Signing Chat Recruiting Customer Support Compensation R Availability Technical Support Troubleshooting Records Software English