Senior Payments Manager (Partnerships & Operations)

JGT 3; Lisboa; Presencial; EUR 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation to Lisbon

Health insurance

Meal allowance

Paid sick leave

AI tools access

English & Portuguese courses

Resumo da oferta

Joom is seeking a Senior Payments Manager to drive regional payment methods, partner negotiations, and global deployment of payment solutions. The role supports strategic partnerships and ensures compliant, scalable payment flows across the group.

You will design and optimize payout architectures in line with PSD2, monitor metrics, and maintain key relationships with international payment providers while collaborating with teams worldwide. English proficiency is essential for this global role.

Qualificações

• Fluent English required for global collaborations.
• Experience negotiating with payment partners and signing contracts.
• Proficiency in PCI DSS compliance and security standards.
• Strong understanding of payment systems and end-to-end delivery.

Responsabilidades

• Analyze financial flows to identify the most relevant payment methods for regions (Europe, Asia, LatAm).
• Lead payment partner negotiations and contract drafting.
• Launch and scale new payment methods across Joom Group’s units globally.
• Design merchant payout processes in line with PSD2 standards.
• Track payment and refund metrics to uncover insights and bottlenecks.
• Maintain relationships with international payment systems and monitor performance.

Conhecimentos

Fluent English

PCI DSS compliance

Negotiation

Payment systems expertise

End-to-end delivery

Technical payments knowledge

Contract negotiation

Descrição da oferta de emprego

Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world. Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.
Every day, our platforms process hundreds of thousands of transactions across more than 40 currencies. As we expand into new markets and onboard new partners, we are rapidly scaling our payment infrastructure. We are now looking for a Senior Payments Manager to work across strategic partnerships and payments operations.

Responsibilities

• Analyze financial flows to identify the most relevant payment methods for specific regions (Europe, Asia and LatAm)
• Act as the primary lead for payment partners, negotiate commercial terms, and lead the legal contracting process
• Launch and scale new payment methods across Joom Group’s business units globally
• Design and implement merchant payout processes in compliance with PSD2 standards
• Track payment and refund metrics to uncover insights and identify conversion bottlenecks
• Maintain existing relationships with major international payment systems, monitoring payment performance and troubleshooting contract issues
• Act as the key stakeholder for a dedicated project team to ensure technical integration of signed solutions
• A proven track record of signing and closing deals with payment systems or large-scale merchants
• Deep understanding of the European payment landscape
• Technical knowledge of online payments and acquiring processes
• Proficiency in PCI DSS compliance
• Proven ability to lead end-to-end delivery of complex payment features
• Strong negotiation skills
• Fluent English

Preferred

• Fluent Chinese
• Experience with Asian and LatAm markets
• Experience building or designing payment solutions/architectures from a product perspective
• Compensation package: base salary and performance-based bonuses
• Relocation support: full assistance for a smooth relocation for the employees and their family to Lisbon, Portugal
• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
• AI-first approach: licenses and access to a wide range of AI tools
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work