Storage Administrator

Inetum; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading IT services company in Lisbon is seeking a dedicated professional to provide 2nd-level support for customer issues. The role involves troubleshooting and maintaining data backup and recovery solutions, requiring fluency in technical English and experience with storage products. You'll be responsible for ensuring high customer satisfaction by effectively resolving issues.

Qualificações

• Experience in administering data backup & recovery solutions in production.
• Fluency in technical English required.

Responsabilidades

• Provide 2nd-level support for customer issues.
• Research, diagnose, and troubleshoot problems.
• Write and maintain documentation.

Conhecimentos

Problem-solving

Technical English

Data backup & recovery

Ferramentas

HPE 3PAR

NETAPP

DELL

Commvault

Veeam Backup

NetBackup

Descrição da oferta de emprego

Overview

Mission Taking ownership of customer issues reported and seeing problems through to resolution Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution.

Responsibilities

• Provide 2nd-level support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation

Qualifications / Profile

• Experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
• Primary Storage: experience with storage products of HPE 3PAR, NETAPP, DELL
• Secondary Storage: experience with Commvault, Veeam Backup & NetBackup
• Fluency in (technical) English (spoken & written)