Spanish-Speaking SaaS Support & Onboarding Specialist

Phiture; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading mortgage technology firm in Lisbon is seeking a Customer Support Specialist to assist mortgage brokers and credit intermediaries. The role involves responding to client inquiries, troubleshooting issues, and leading onboarding sessions. Ideal candidates should be fluent in Spanish, have over a year's experience in customer support, and possess strong communication skills. This position offers a chance to develop a career within the fintech ecosystem.

Qualificações

• 1+ year of experience in Customer Success or Customer Support, ideally in SaaS.
• Comfortable with technology and software platforms.
• Willingness to travel occasionally to Lisbon for training.

Responsabilidades

• Respond to client inquiries in a timely and professional manner.
• Diagnose and resolve common customer problems.
• Help users navigate the platform and share useful tips.
• Identify recurring issues and share insights with teams.
• Lead client onboarding sessions for a smooth start.

Conhecimentos

Fluency in Spanish

Good communication and presentation skills

Organized and proactive

Problem-solving mindset

Friendly and empathetic attitude

Descrição da oferta de emprego

A leading mortgage technology firm in Lisbon is seeking a Customer Support Specialist to assist mortgage brokers and credit intermediaries. The role involves responding to client inquiries, troubleshooting issues, and leading onboarding sessions. Ideal candidates should be fluent in Spanish, have over a year's experience in customer support, and possess strong communication skills. This position offers a chance to develop a career within the fintech ecosystem.