Spanish Customer Advisor for Airbnb (Night Shift) - Lisbon, Portugal

Foundever; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private healthcare

Dental insurance

Growth programs

Training

Employee discounts

Wellness program

Job stability

Life-long skills

Resumo da oferta

Foundever in Lisbon is hiring for Airbnb Spanish Customer Support Night Shift to join a multicultural team dedicated to delivering exceptional service to hosts and guests. Native Spanish (or proficient) and strong English communication are required, with night hours from 22:00 to 09:00 and on-site work in Lisbon.

EU citizenship or valid work permit for Portugal is needed, with relocation package offered. Relocation support, competitive wages up to 1,222€ per month, professional training, health

Qualificações

• Availibility to work night shifts (22:00–09:00) - mandatory
• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation, listening and writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Responsabilidades

• Manage hosts and guests queries
• Present best solutions using a marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Conhecimentos

Spanish language

English language

Descrição da oferta de emprego

Come and work with us.

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Spanish native or fluent with strong English communication skills? Are you available to work the night shift? Looking to make your career in a multicultural environment in the happy city of Lisbon? So we have the perfect opportunity for you! Your future project: join our Spanish Customer Support Night Shift team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Availibility to work night shifts (22:00 to 9:00) - mandatory
• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages up to 1,222€
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.